Category : Finance
I have tried multiple times to contact the folks that run this ap over the last month with no success. I paid my full subscription of $29.99 and have the paid receipt to show it. I now need to print a report for my tax advisor and keep being told I don't have access to reports because I need to pay for the plan/services that I already paid for. This ap has been good for the past several years but I can't say that today. I have sent them emails three different time from March 1st to today.
The app was great until I was charged my usual $9.99 through Paypal and then when I go to print a report it won't let me. It also won't let me pay to upgrade my account. So, I'm stuck without a report for taxes.
Trying to make an account and the app keeps saying I don't have an internet connection to continue, when obviously I do.
horrible customer service. charged after cancelled account. Do NOT link payment to a PayPal account!
I think this app is destined for the trash heap. Terrible billing and support.
Same experience as everyone else is reporting. Not able to generate my report, support is non existent. No one will contact me back.
I have been using this app for over 2 years and have enjoyed it until recently. Several months ago I noticed the ending trip mileage want accurately reflecting ending odometer mileage. Depending on the length of trip, the app was sitting tracked mileage anywhere from 10-60 miles. When emailing support, I was told I had an outdated version of the program, which was incorrect. I have the most recent version that is in the Play Store. I also needed to change email, which is your login, however, I was informed that they cannot update the email. I would have to create a while new account and lose ask the previous data permanently. Was a great program while it worked. Going to find a new program since I can't afford to have my actual mileage understated each day.
So I've been using this app for several years. Today when i tried to get my report for tax season, i noticed that they hiked the price from 10 dollars a year to 30. THAT is unfair and cruel, especially when there was no previous notice to the consumer.
After trying many options, I choose this app for these reason: 1. It works 2. It backs your data on the cloud 3. If you loose your phone you will not loose your trips. 4. It works only when I start a trip, and it does only records trips that I can in fact log in my reports, 5. It gives you the ability to log ALL information required to build a COMPLETE report... Many times I had logs disputed because the app did not collect all the data such as a picture of the odometer, the initial and end odometer
I have used the app for a few years and it handles an unlimited amount of trips. The trip info is stored in the cloud and allows me to switch phones without concerns. Great app.
Since I was unable to create an account I don't know whether it is good or not
They tell you its free but to access your reports they want payments. There should be a paid version of this ap for no more than $5. Instead they say go to the website and demand $30. Ridiculous and too expensive. Thanks for wasting my time. Uninstalling and going back to milog where I only paid $4 (ONCE) for the full version.
I lost data on multiple trips because I closed the program when I swiped through my open programs to save battery life. Most significantly on a multi week, cross country trip. The answer i get from them is "you can always add trip information after the fact." So write it down? Kinda defeats the purpose. It'd be easier to just make it possible to save the data of a trip, then go back in to finish entering the data. If the app had that 1 simple change this would be a 5 star program.
Failed the GPS test.
Most used app
At the end of the year, the app owners/support will play dumb that their system does not send the "free" summary report out correctly, and point you to the paywall. They log everything all year and then ask for payment if you want it back. You can't even get a "number of miles" count. DO NOT GET TRICKED by these charlatans. Use a different app.
If your device resets or loses power the program doesn't always give the option to save the data on hand. Also, there is no option to go back and quickly review your miles on individual trips unless you log on to their website. You are better off using pencil and paper than relying on this app.
Constant "database error" in app, unable to select source or vehicle on website. Used to work fine, totally worthless now
This app was working fine and then I get hit with this error making the app unusable. Support and respons time is terrible. Still waiting on support for the issue.....
It was nice to have GPS but my battery just couldn't take it even when I was plugging in all day long it just ate too much battery also when I would touch a trip to get more detail it gave me none couldn't see my route or even the last day of mileage
Doesn't tell you that to print out a report, you need to pay. Ineffective.
But now.....no such luck. Can't get it to record business mileage only charity, medical,and moving. Doesn't record my mileage most of the time. Emailed from app trying to get resolved with no response.
I am having the same problem as others are reporting. Was charged automatically through paypal, as it has been for the last four years, and now it won' t let me print report. No response from the website message center. I had to pick through their miserable interface to get my info to manually type out my log. This took hours. I never do these reviews. Doing so now because I am super annoyed. This app was never great.