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TCB Mobile

The Citizens Bank’s mobile app delivers a secure cross-device banking experience our customers have come to expect in today’s technology driven marketplace. With TCB Mobile, retail and commercial users can access their tailored banking experience when and where they want using tablets and smartphones. The TCB Mobile app is powered by the Q2 platform thus allowing our customers the confidence that this mulit-layered and multi-device security will keep financial information secure.User Experience – • Provide a consistent user experience across mobile devices (smartphone and tablet), as well as uniformity with an app that is designed to match the online banking experience.• Offer consistent workflows across all transaction types that span multiple devices.• Search for ATMs and branch location information both before and after login with turn-by-turn direction.• Offer to remember the user name, as well as provide a password reset workflow• Provide the ability to pay bills.• Submit commercial transactions, such as ACH single payments/receipts and domestic wires, utilizing existing templates.

Category : Finance

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Reviews (27)

Jos. C. Jan 28, 2019     

not having access to my account for a week + now. My first review, they responded and told me it was fixed. I was able to log in once and bank. Now I am having further issues with an "Unknown Error". I am on an Samsung Galaxy S9+. Thank you for quick responses and all of the hard work over the holidays!

C. E. Dec 13, 2021     

I've been using this app for years and I literally cannot live without it. Similar to the staff at Citizens Bank the app is user friendly, and provides me with everything I need including changing my address. Only downside is I can't open another account through the app LOL

She. May 23, 2021     

App doesn't accurately display your account balance if there are any pending transactions. Takes a while to display pending transactions as well, so you never really know how much money you have. Never had this problem with the Charter app before Citizens acquired them.

A. G. u. Dec 28, 2018     

the app is somewhat convenient. the only major problem that I have with this app is that I get a separate text with every transaction, instead of keeping them in the same conversation. I hate the many, many multiple texts.

Kay. R. Sep 9, 2020     

Although this app is very very confidential, safe and scam protected, it is still user friendly. The fonts and colors work well with your eyes. This app opens really quick as well.

deo. a. Dec 11, 2019     

App works once in awhile. I have to use the browser on my phone most of the time. I've tried uninstalling and reinstalling, still works whenever it wants.

Bry. S. Apr 9, 2019     

Never....and I mean never recognizes the last password. If I havent used it in the last few days I must always change my password. It is a real hassle.

Oll. R. Nov 30, 2019     

Use it Everyday, I am a below the knee double amputee and can't drive yet and getting a ride anywhere is hard , app saves me from having to go to the bank in person

gar. g. Jan 8, 2021     

Love the convenience of being able to pay bills online. I don't understand why the app. Can't be used after hours or weekends?? That should be the biggest benefit of online banking!

Ama. R. Dec 16, 2019     

After the latest updated it won't work. Even after I uninstalled, reinstalled and notifying the bank this app still will not work

Cur. M. Mar 15, 2022     

Great app better than most bank apps

Jac. R. Jul 23, 2020     

App never works... spoke to the bank several times to fix it. Same results everytime.

Lis. M. Feb 21, 2020     

Some of the instructions are not clear. I always end up in the wrong place. It sometimes confuses me and I have to start over.

A. G. u. Mar 17, 2022     

I am in love with this app. Everything works as it should!

Che. M. Jan 26, 2019     

it doesnt load most of the time now if you want to know what your balance is you have to go the the internet page unless it just happens to work that day

Cli. R. J. Dec 30, 2018     

I have to keep uninstalling and reinstalling for app to work. Samsung Galaxy S9 plus.

Tom. F. Apr 20, 2021     

All options are great but the app takes forever to load my account or use any of the features

Yon. J. Jul 12, 2019     

Great app! Quick, direct, and straight to the point!

arv. c. Dec 23, 2019     

Won't download and the old app just takes you to the store to download the new app.

Nan. C. Jan 17, 2020     

I appreciate the alerts sent to my email that they will be working on issues in the future. I know days ahead the site will be down for X amount of time.

Bre. D. Jul 10, 2020     

Great for us older generation. Thank you for great and personal service!

Car. I. Nov 1, 2021     

The app is a good tool for online banking, easy to set up es

Mar. H. Jun 23, 2020     

Not very Happy, All Clients should be able to use their money as they see fit.

Cha. May 4, 2022     

It's helps me manage my money so I don't over draft my account

Bra. S. Oct 1, 2020     

Easy to understand and navigate the app!!

Sam. H. Aug 13, 2020     

Worked good til recently. Every update made it worse, now unusable.

Lee. P. Apr 19, 2021     

Everything works as it should, never had any problems with the app.