Therap

Very easy to use, but it needs to have the able to see your T logs once you have done them. It won't show them on the app but you can search for them on the desk top version. They need to upgrade the app to every work as good as the desktop version.

Definitely need to update. Would be much easier to explain in person, but several different issues that really need to be updated &/or changed. Can't say I'm anywhere near satisfied with Therap. Little by very little it is getting better. 💜

Just recently its been saying sorry couldnt find your location (I do have my location turned on).But i still click on check in and it seems to show location when i go in and manually look. So i am hoping its showing my work that i am clocking in where i should be.

Constant issues with updates & syncs.... like what's the most current freaking version!!! (Will an update resolve any of my multiple issues....I wouldn't know because it appears as though the file is 19 or more versions older than my current app. Just the tip of the icebeg).

I have it installed on my phone but I was wondering if it could also be installed on my desktop as I prefer using a keyboard rather than the phone pad.

The app is super useful and easy to use. For that, I would give it a 5 star rating. However, finding that "session time has expired" without warning when attempting to submit completed data is annoying and time consuming. The data is not saved and I have to re-enter everything from start to finish. I have found no way to retrieve and continue working on the expired document. Because of this annoyance, I give the app a 3 star rating.

This app is a hit and miss. Since there's only one PC at my company I never have time to do my daily reports before I leave. So this app helps in that regard. However, the UI is missing a lot of options/ features that are on the desktop version. So either I have to use my laptop at home to finish all my reports or wait until I get into work that day. Not to mention it's pretty buggy and takes about two attempts to reach it's online servers.

Issues with the app are progressively getting worse. Last week the GPS had me 6 miles from where I was actually at. I continue to get log-in errors and can not reach the server, and now with the new update I have gotten messages that the Maximum limit of Data collection has exceeded for the day, and I have been the only one working. Everytime there is an app update, it's one step forward and two steps back.

Makes life easier at work, love that isp data can be entered on the app. However, it would make things easier if we could sign for unspecified meds on the app as well as log intake/elimination entries, vital signs, blood sugar readings & all other charting. I use the app to sign meds & chart isp data but then have to log in to the website either through the browser on my phone or my laptop to do the rest of my charting. If everything was available on the app it would be much less time consuming.

The only thing the app is good for is signing off meds. Other than that it is confusing to use and even with signing off meds there are times it doesn't even send the info to the main frame despite showing the green marking meds have all been signed off. Please fix the bug causing that, and make the app more user friendly. It honestly would be easier to use if the tabs were set up more like the website!

I've noticed this app is always upgrading and its the unusual times, how can staff complete notes and submitt clockin as well clockout when system is down!!! This results in lost time or unpaid time due to not being able submitt notes on time. On Sept 4 system was down and Sept 5 system would allow staff to leave notes for each goal ,yet the system shows past entries!!! Such a inconvenience, I think agency's should return to the paper form .

Disaster of an app. Highly recommend your group finds something else. Woefully, needlessly complicated when far more common-sense based solutions are available. They put in redundant features just because they could and never to help with ease of use. Avoid at all cost. UPDATE AFTER A FEW YEARS:. Still a horrible experience. This was made by people who don't think about how people work. How successful apps work. What a logical name for something is. Needlessly complicated. Leave a sticky note

It's ok to use. Sometimes it doesn't put my clients right address in. I have another problem. Apparently the person who does the billing billed but didn't know the the system was down. When she was able to get in it pushed out pay date back 3 more weeks. So instead of getting paid on 04/08 or 04/09. We are getting paid 04/22. This is refictulas,you have to wait until the end of the month to bill. One small mistake and you guys can't fix it?

I work at Pomeroy for almost 2 years. Ive downloaded the app when i was introduced to therap. The app doesn't work at all. Even with the new updated website, I can't even go into any of the links on the app itself. Its better off that i use my internet on both my desktop and my mobile phone. but i dont wanna do that because i know the app can be an easy fix. It is very important that this is done. Please, whatever you do, fix the app. I will update this post if the problem is fixed. 😭

This is a very scaled down version of therap. 8t cannot be used to track finances or gets. It requires a weird signature function to enter client data, and it does not have the capability to remember login info. So basically the app is an inconvenience

do NOT bother downloading this app. complete waste of valuable storage space, not to mention time/energy. unless your company has unlocked the app, there is NOTHING you can do. so i really can't even write a proper review. especially when every time i attempt to select something an error pop up comes up, stating that my selection "is not enabled for your provider". i am uninstalling this app until i can use it.

Over all..pretty good but this seriously needs an update that will allow the user to override the auto location if check in can't be done at the pickup location. Would also be nice to have the search feature for looking up a particular service note.

Even though it's nice to be able to be notes in, it never gives you enough space. It crashes too much, unreliable at times that costs us money when the system crashes and we are forced to clock in late.

My company has been using this app for a while now. Every single time I open a form, it asks me to turn on location services, despite turning them off and asking my phone to never ask again. Disable this feature please I'm not turning it on and it's incredibly annoying to have to see it evey time I open a form

I have had some of my reports randomly disappear after submitting them in the past. I'm hoping that the new update will change that. My biggest desire is that the maximum amount of words included in a report could be slightly higher. I always have to condense my reports and I end up losing valuable points that are discarded.

This app, worked 2 times and after that it wouldn't let me enter notes it just kept giving me a error message. I tried deleting the app and reinstalling but that didnt help either. Annoyed.

The app crashes and is buggy just as a ton of other reviewers have already said. Additionally, Therap wants access to my location, microphone, camera...you don't need these. I can document where I'm, what Im doing...I don't need yet another company that thinks they have the right to my personal data. Judging by the probs with your app, I tend to doubt your competency as a whole and don't think for a second that your trustworthy. I really hope my employer gets away from service requiring this app

I would be nice if the the update where one can sigh in using their finger print like the rest of the apps.

This looks like the original site but when I open it I cannot see more than a few days worth of entries. Our company requires us to read all the previous week of entries on each individual person we support. On my older phone I can still access the older Therap module, and it works just fine. Why is this one different?

Terrible version of therap. Can not edit saved notes, so if you have to save it to come back and finish it later, you can not do that in this app. Totally limited and worthless.

The date no longer shows up on the app for Android. It was missing after the update. Basically no calender to change dates. This is really important on a 10 hour shift as both reports have different dates.

Most of the discription have no acces.i cant usevthe feed back options ether its not clear

This app is so irritating, keeps updating every weekend and not letting me checkout on time. Location gets off and tells me to return to the original location when I haven't gone anywhere.

Crashes constantly. Never can find the correct location. This is the worst app ever. You tell me to go to my issues on a laptop which I did. There's no way to do anything there. Cannot add anything. Really?? What a freaking joke

Absolutely awful. Counter intuitive and nonsensical, as well as actively endangering to my patients. The update was an exercise in misery.