Tickets

Simply Terrible. Payments don't work at all (with some banks (MBank)). The registration tied to a ticket number is moronically confusing. Lots of bugs - For example, app won't order food because it shows everything out of stock. App won't accept payment (even though it shows up for. The app has a nice design, however It simply doesn't work. Even if it did, it is needlessly confusing (what's wrong with a simple menu?). Save some time and sanity. Skip this app and use the website.

I'd give 0 if I could. Neither the app nor the desktop version will let me order, every single thing is "sold out" ever since the beginning of the journey. It's been months, and there is ALWAYS something wrong with this system. You'd think they'd have the decency to wait until it works before taking away the option to order through a steward.

besides the constant delays of the trains and failure stops every hour of the ride, the app doesn't work correctly. The credit I transferred in the app couldn't be used to buy anything. The staff did not know to fix it.

crush.. but still smh good. -1 star for incorrect internal timers (when attempting to purchase refreshments it was still 5 minutes before 30 till arrival and the option to purchase them was disabled, the counter also does not take into the account delay!) Very unreliable...

I always used this app to book my train from Prague when I return from UK but recently all your timetable when you booking from uk are 1 hour (UK time) behind which doesn't make sence when you try to book train from czech city, only relized this because of you confirmation email....(ei. Trin from Prague at 14.20 shows as train at 13.20??🤔). Maybe something to look at when you do your next update....

This app just doesn't work. There has probably been no debugging and pressure to make it work whatsoever. I have used it for like 5 minutes just trying to find my train and look up the prices of tickets and I have already experienced like 4 bugs that happened. Extremly uncomfortable to use.

Any attempt to top up credit through the app ends up with some HTML error code so I need to log in through browser to add money / buy ticket. The app doesn't update with departure delays so its already telling me when is the expected arrival even though I haven't left yet. Needs improvement!

You can find a surprising amount of info in the app but it is really unintuitive. Half the time it doesn't even show you the tickets and you have to refresh several times to eventually get them. I really don't want to make comparisons between this and the ČD app for example, but they could take some inspiration...

The idea is great. But the fact that the wifi on the train doesn't properly work most of the train ride ruins the whole concept. Why, just why do I have to use my (unreliable) data to order food when the person responsible is walking past me?

I rate this app at 1 🌟 just because there is no lower option (otherwise I would have rated it at -5 🌟) Completely agree with one of the previous review - this app is useless, completely user not friendly, unnecessary complicated, poor options... Avoid, avoid avoid!

Ordering food doesnt work, service here is overworked and they have hard time resolving unexpected situations, take your own food. The app has many bugs , useless..

Just Perfect. The customer service is a 10/10. When I couldn't find the bus stop in Amsterdam they helped me until the end and the driver was also very patient and friendly. Thank you 😊👏. You guys made my day as I have a long trip ahead🤩

Doesn't work properly. I can't see any use for the app since I can't pay for tickets there and I can't open an existing ticket there. Also the train search is intermittent and sometimes just won't work.. What's the point of having an app that does nothing right?

Login wasn't possible, therefore unable to obtain any refreshments during a 5+ hour journey.

The new notification and refreshment ordering is amazing. So much better then the previous experience.

EDIT: The issues below seemed fixed to me and the app worked well. Changing the rating. Tried to order coffee and food. For payment I was redirected to a third party app and when I wanted to check some info in my phone (minimizing the app) it closed and couldn't have been found again and therefore I couldn't finish the payment. The order couldn't have been cancelled and waiting about two (!) hours didn't help it either, so I stayed hungry till the rest of the ride... (Only one order per time)

The app feels like pre-alpha to me. I almost starved trying to order refreshments using it.

Doesn't work, keep crashing all the time, not to mention the fact that the app does not remember the ticket number, really very uncomfortable. I had 3 travels, in first one, I was told about the app at the very end, in 2nd it started to work after 30 mins and the most of beverages was sold out anyway. My 3rd trip, on 20/6, the app kept telling me there is no ticket active while I was in the train.

* The app does not allow saving the password. * The app is named just “Tickets”, which is confusing and hard to find. * The app has various UI glitches and does not look native – strange back button, top bar does not indicate the current page (blue highlight looks like it is the active page, but it is not).

Works fine. I could log in using the number of my ticket, and also order food. The payment went OK, they brought the food in 30 minutes. I like that the app displays how much of which food is available.

Login by what? Ticket number?????? Both login methods are poor and deter returning customers.

Used to be great. Now won't open after update. Update: it now opens but cannot communicate with my bank. So I cannot actually buy any tickets. But at least I can imagine a journey.

I ordered a dish then they made me wait 1,5 hour. When I asked it turned out my payment was stuck in the system. The steward made me pay for it one more time and promised he would ask the responsible ones to return my money... that never happened. So to sum up, don't order, they will cheat you. I am quite pissed. Of course they do not reply to my email I semt to complain. It is very unprofessional

Very slow and for each time it ask for ticket ID and password. I can not order food because of the application is not responding. I wish I could give 0 ⭐

Android 12 issue solved. Apart from it the app works well, as it's supposed to. Able to buy tickets, view history, order food.

If you reserve only the seat the app does not show you which car it is, just the seat number. Luckily it is displayed in the e-mail.

Absolute disaster to order food and drinks. Prior to getting on a train which is going to be about 5 hours we asked the steward if we can get food on board and she said we could via the app. We went on the app to order food and after about 40 minutes we managed to get the order through. An hour later our order still hadnt arrived so I asked the steward who said the order cancelled and we can try again through the app, app is still not working. Very frustrated. Would vote 0 stars.