Timely - Salon & Spa Software
It makes the hard stuff easy, the boring stuff fun, and the client experience you’ve always dreamed of possible.
Timely makes it easier to run your salon or spa. Manage your calendar, staff, stock, reporting and more!
With the app you can:
-Manage your schedule, wherever you are
-Add and edit appointments
-View SMS and email messages
This app is for businesses that use Timely. Log in with your Timely username and password or visit our website: www.gettimely.com/
What our customers say:
“Awesome customer service and ease of use on multiple devices” - Amanda Jeffrey, Beatitude Skin & Beauty.
Category : Business
Reviews (28)
on Android when you try to open the app multiple times throughout the day, the app redirects to the play store every time. and if you try to open it in the play store the app NEVER loads. so you have to constantly close all the apps on your phone before trying to open it again. please fix this issue because it takes foreverto rebook clients on my phone. other then that, the app on the computer works great and the booking page for clients is excellent.
After the update it is not usable on my samsung phone. Crashes after 30 seconds. When i try to scroll down it jumps back to the top constantly. Takes a long time to load , half the time it just wont load. I had to buy a laptop to be able to continue using it as i paid upfront for 1 year highest membership. Works well on laptop . I do love all the functions. Just dissapointing that it no longer works for samsung phones, as i would like to be able to manage bookings when im not home too.
The tattoo studio I work for just changed to this software and the android app is horrible. Most of my colleagues use iPhone and the app looks completely different on there! There is so many things this app is lacking; a calendar widget to see all of your bookings for starters. Also, when you log into the app it says "Some features may not be supported try downloading Chrome or Firefox". I already have chrome installed on my phone. It's supposed to be an app? Doesn't make sense!
Awful on android! For months every time I open the app, it opens the play store up. I then have to close both the play store app and timely and reopen timely for it to work. Every other app works perfectly fine on my phone so it's not my phone, it's the app. It works fine on my friends iphone but really isn't android friendly. Lazy error which needs addressing.
Monthly fees are so high compared to other providers! I've migrated from timely now and since then, I've realised how much of a rip off the system is. The app itself is easy to use however very costly when you have multiple salons/staff. When I was using the system, they did not have a POS capability which was also quite annoying.
The website version of the app works without flaws, the app constantly opens the play store when trying to log in using a code and makes it extremely inconvenient as to get the app to open correctly I have to force close Timely & the app store before attempting again. This among a few things make it not so user - friendly but would due to small changes could be much better
I don't get notifications when someone sends a reply text so unless I'm constantly checking I often miss messages. I tried turning reply texts off but my clients were still able to text, I just wouldn't receive them at all 🤦♀️ it's extremely frustrating.
I'm not sure what has happened this year, but I can no longer book appointments for clients on my phone no longer. I emailed to let them know, told to uninstall and reinstall the app, unfortunately it has not made a difference. I'm currently after 4th uninstall and reinstall am going to try something else. Not suitable for android phones.
Just really slow and frustrating. I avoid checking my schedule until I can get to a computer because it is such a hassle to wait for the app to open, let alone change my hours or reschedule a client. The format is weird too, not wide enough or long enough to for the whole schedule without needing to scroll around. 😿
Love the fact I can log straight in and not have to click onto desktop site, however, the app is glitching on Android. Appointments aren't showing properly. They disappear and then reappear which makes it very difficult to see if/when I have availability.
The perfect salon manager. Having been in the hairdressing business for 23 years as an owner, never has it been so easy to control online & phone bookings, staff rosters, product levels, client messages and bookkeeping... It's all here in one amazing system. The timely team are always there to help if you have a problem and to be fair the only problems I've had are my inability to understand just how much the system is capable of achieving. 100% must have for every beauty salon
Was a decent system to use but very slow. A new update has just been done and now it's terrible. You can no longer shrink the page to see the week of booking so have to keep a scrolling the page which makes it awkward. We pay £15 a month per person and we have 5 people using it . Will be looking for a new system in our salon unless it changes back. Very disappointed
Excellent app and great support. Feature suggestion: the ability to add a "cancellation/wait list". Tentatively add an appointment that, when a spot catering to the time needs becomes available (possibly due to a cancellation) a notification is send to the account administrator advising/reminding them off the possible appointment filler
Functions are good when using app. My complaint though is that it doesn't open properly, either it opens without asking for a pin or it sends me to play store and refuses to open. Have tried using support who were helpful but couldn't solve the problem and just stopped helping.
Expensive for what it is, that being said I have an android (Google) phone and it works just fine. The only problem would be that a spot can look open on my schedule when it's really not, I just click on the spot before booking to make sure its empty or taken.
PLEASE do something about the Android app. Would give 0 stars if I could. This is my BUSINESS I'm trying to run with 3 staff. The app is borderline useless at times. It's laggy. It logs me in and out while in the middle of making bookings. I will genuinely consider changing systems if you can't get this together. Android users are just as important as your Apple users. This is ridiculous by now.
Its ok. Easy to use. You cannot checkout or use POS on this app which is annoying nor do you have access to your set up or stock levels. You're better off just going to the website.
Easy to use Not ideal for inputting client data etc. Needs more features avaiable in the app as use the desktop site more often than not. iPhone app appears to be far more useful
I don't understand why the app is slightly different on iPhone's than it is on Android. On iPhone's you are able to view all hairdressers at once on the calender where as on Android you can only view one at a time which is annoying to me cause I have an Android phone and am envious of my work mates with iPhone's. Please could you make the next update the same as ii phone update
Cant use android app. Timely is aqesome but they need to work on the android app. Its great on pc and ipad but slow, non responsive on samsung. Its quicker for me to leave the room to check a clients booking then wait for timely to open on the room tablet
The best system. I have been using the system for about 10 years and the improvements just keep happening. It is reliable and packed with features
This app needs a serious update, it is glitchy and difficult to use. For the money that is paid to use and access this program you think they could do better. Not happy with the Android app at all.
Looks great on iPhone as you can view what the client/customer has outstanding to pay, whereas on an android it doesn't show anything or give you any options like it does on the iPhone app, can you please sort this issue?
Horrible!!! Useless with android, after my phone updated I can't check future bookings, can't do anything and constantly times out after 2min
All I can do is view appointments and add appointments, cannot change appointments or adjust times. Pretty useless really.
Not good on Android. Can't see all the staff only one at a time? Can't reply to messages. Not good for managing a business. Why not make it with the same features as the iPhone version?
Easy to use, can simply click webpage option to get full access. Have no issues with the app at all
Terrific software for running a small business needing all the smarts of an online booking and scheduling system. In our case, a driving school. Designed with hair salons in mind but would suit a range of business situations, from trades to personal services. Been using it for 7 years with great success. Great support if you need help. Priced right for employees working part-time, so no need to skimp. Would say more...