totalride

This is probably the worst app ever. I tried to set up a pickup and it would shut down when I try to put in the destination. It would not let me book a car without putting in a destination! Save your time and frustration and use a different app

Have used this app twice today, and neither time was I impressed. First time I booked my ride for a specific pick up time. I got a call from the driver at the time I was to be picked up and was told he was 15min away, I didn't get picked up until 20min after my scheduled time. My return ride, I was never notified when a driver had been assigned, so if I hadn't kept checking I never would have known. This app needs alot of tweaking! And they need to have debit machines in the cars for customers

I honestly been using this app for a couple of years now and I have mixed feelings about it. I had good and bag experiences with this app especially when they are fixing the software. There was a time when the dispatchers cannot contact the drivers and it caused me to get to work an hour late. Also, the were times when I got dooped by the driver and I told totalridr and they just made me call different numbers that didn't get me anywhere 😡 and they didn't refund me money that I should've been refunded for.. but to be honest, despite the negativities of this app I can say that the good and beneficial things that this app gives me is more...I met several great drivers who are great and respected me as their customer. I there's some that were not pleasant to ride with and most of them were the drivers that uses their own car. This app needsto change plenty of things to improve quality of service but I love this app. It is affordable and it's getting better burgers day. Keep it up totalridr ♥️

It took literally 3 hours to get a driver. Turns out the driver had no idea I had paid through the mobile app with my debit card. He demanded cash when we arrived at my destination. He said that he only takes cash and his app was not refreshing. He told me to contact support. After that terrible experience I got an email reciept from Total Ride. That means I did pay for the ride with my debit card. I emailed to complain to Total Ride about the driver demanding cash and no one has responded.

Booked a ride through the app. You get no approx time till your ride arrives... waited almost an hour and finally decided to check the app. Turned out that my ride was cancelled. I received no call or text to tell me. Called in to find out what happened and the agent i spoke to sounded like he had the headset mic in his mouth. He have me no info on why the ride was cancelled, rescheduled it and said hed make it a priority... still no approx time given. Use Lyft or Uber instead.

I waited over a half hour never gave me an update that it even canceled my ride request without notice. I thought I'd call the service to see why and how long it'll be before a car is available and it wouldn't connect my call it's as if the business is non existent! Very very unhappy and will let everyone I know not to use the Totalride service.

This app will LOSE time and money for you. I was going to get a Lyft but I thought it was too expensive so I downloaded this app. I waited about 15 minutes for a driver to be "dispatched". I called the company and they told me they could transfer me to yellow cab. When I went back on the Lyft app to schedule my ride it was now $7 more expensive.

absolutely the worst app for transportation. its almost bizarre how long they keep you waiting just to either cancel on you or be extremely rude. I have to use this app every day. they're absolute rubbish.

I had booked a ride 2 go 2 miles from where I work to where I live and they told me that it would take 2 hrs 2 get a cab 2 my loc. I had frozen/fridge food that needed to go into the fridge. They didn't care. The receptionist hurried 2 get me off the phone after she told me that a driver would be calling me back. That never happened. I was about ready 2 cancel the book & I found out that totalride had already cancelked the ride. Totalride? Total joke!!! Plewse bring Discount Cab back.

Tried to use it but wouldn't even let me add a debit card. Keeps giving error message "state field is required" but there's no space or box to put state when adding payment method Very frustrating

Tried 4 times to book a ride tonight via the app. Kept canceling the booking. Called and they said they no longer are allowing paying via credit card via app. Ok, then why allow you to add credit card to the wallet. Will never use this company. Unistalled the app.

This is the worst. You can pre book a ride and you are not guaranteed a pick up. You can wait up to 45 mins after the time you booked for. Same price as uber or Lyft. Use those instead. Wish I could have gave 0 stars.

awful app, and awful customer service. ive tried repeatedly to use this service and usually just get my booking cancelled and have to wait hours for a ride. just use Lyft or Uber theres a reason these people are going out of business.

I was told that total ride was cheaper than yellow cab. HA! Yellow cab was 11 to store and total ride was 17 back AND he passed the turn and went way out of the way. Total rip off as far as I'm concerned.

It doesn't say when you will be picked up. I scheduled a pick up no one showed up. No call, I called and it's like someone picked up and hung up on me. I called lyft and they showed up in 4min.

I just downloaded the app and and im trying to fing out how much a trip will cost but it wants me to put in a payment method and hit the booking button and i refuse to do that There should be a way to find out the price

If this works with cash at same price as Lyft then I'm in, Lyft is consistent on wait time and friendly drivers at same time I've been double charged for rides and hidden $1 charges after ride fare and having a horrible time trying to get $ back. My fingers are crossed

If i could give less i would it may be reasonable price but dose no good when they dont pick up the rides and after a while they just cancel it worthless completely worthless thanks for the waste of time🔥

PLEASE READ CAREFULLY....A problem exists that i am sure are the basis of most complaints,extant. When a client appears on active screen as pick-up,return,or otherwise, AVAILABLE DRIVERS pull or take the client OFF the board,as intended to reflect that driver is responding to the service of the potential client. This allows the DRIVER to get contact info of client. The DRIVER then calls the customer/client and ASKS IF HE IS A CASH ride. Upon finding out the client is HEALTH CARE PROVIDED SERVICE,the DRIVER then tells client they must call back to arrange ride again,as driver explains he is too far,or,(PICK ANY EXCUSE).This has resulted in much confusion at company call center, and the client waiting hours or missing appointments altogether.(In my case,this happens EVERY RIDE,once waited 5 hrs to get RETURN ride.Thank you for anticipated remedy.I will pursue this until acknowledged. Sincerely,Edw S. Carter

Schedule a ride 1 1/2 before having to be to work called 3 times after someone was to pick me up no one ever showed up lost a day's worth of work because they had no taxis don't use totalride if you need to be somewhere on time company sucks

wow this place is a straight scam every time I booked the right the last 4 days it says oh we don't have any drivers available then when I call them they're like oh guess what you can call another cab company do not get this app do not use total ride do not do not do not full of it

taxi service is becoming horrible. waiting for an hours pick and then call last minute to confirm ride is not good customer service.

Easy,but a little disturbed why did my driver go 3miles out of the way when pickup & drop off was on the same street.

used this app a couple times... automatically cancels the booking after 30 min so you have to start over and rebook... SOOOOOO RETARDED!

Don't use them. The app will quote you one price and then the driver will tell you a price double what you were quoted. If they even show up at all.

This place has went downhill I call for a cab and they never show up they text about 25 mins later saying there's no driver in my area what a crock of BS.

If I could give it half a star I would. Waited 20 minutes to be told by customer service it would be roughly another 30 minutes. I'm late for work because of total ride and I still had to call a different company

worst cab app ever cancled my ride 9 times and even called cancled six more time anyone that uses this app it isnt qorth your time lyft is alot better then this one by far

the app cancelled my ride twice.. fortunately I wasn't under any time restraints...but those who are beware...im even having trouble posting this review.

this app sux cancels the ride everytime and always takes over an hour and a half to get a cab sent to me