Turo - Rent Better Cars

Great concept. I use turo when traveling and I need a vehicle (especially a fun one). I have read bad stories/reviews, but I have always had a positive experience. One time they cancelled on me but it was 24hr notice, I had already saved several others that I was interested in anyway, so it didn't matter. My reason for 4 star is, when I'm searching for a vehicle and go to review it or check texts, when I come back it refreshes and loses my spot and filters. Minor inconvenience, but it's annoying

I was at first skeptical about this APP as the price was alot cheaper than car rental. But it turns out to be pretty much the best deal ever and feels just like a car rental, but cheaper and more communication (via WhatsApp) between owner and me (unlike a car rental company which sometimes is hard to speak to anyone over the phone). Definitely will use this again when I am back in UK!

Awesome Deals if you are looking for a unique vehicle to return back into the same town. But if you need to drop off in a different town, it can be kinda tricky. User friendly app. Had customer support if needed. but pretty well organized from check-in to checking out. would book again with Toro. just call and make sure you insurance covers it. or just buy the insurance they provide. which is what I did. felt safe throughout the ride. great host and nice ride.

Have yet to use the service but the app is very intuitive and easy to work with owners. Our trip is in July in Hawaii and we're looking forward to the service and it living up to it's reputation. On another note. Can you eliminate jeeps from the list of "convertibles" please. They are not traditional convertibles and it can be easily fixed by simply having the option to "exclude" certain manufacturers.

Great experiences with the hosts/renters, but the app is horrible! App acts like we dont have data, even complains about data on airport wifi, keeps loading endlessly, and wont load half the time during checkin/checkout. Two different phones, might work on one but not the other & vice versa, or not at all. When you click a host message to read it, app doesn't cache it, so it just spins/flashes while loading! Very frustrating app!

I used the turbo app and has a fantastic experience. the app was very easy to use and very easy to understand. the process of getting it paid to getting the car picked up was easy and quick. I was able to communicate with the person lending me the car the entire time which made things a lot easier when I needed to extend my trip. cost was a little bit high and the selection was a little low but I really enjoyed the hybrid that I did get to take is a very clean car was well taken care of .

It's a scam. You go through the entire process, get your car set up with it showing you a price. Then when you're ready to pay and you enter your card information, it QUADRUPLES the "trip fee" with no warning. If you're not paying attention, you can easily get caught paying twice as much as you were expecting. My bill went from $150 throughout the whole process to suddenly $250 right when I was about to tap to pay.

I would prefer to be able to book 2 cars at the same time. I needed to pick up one before returning another, but couldn't do that. For scheduling purposes, this would have made my day a little easier. However, I love the ease of the app and that everything is shown up front. There is a trip cost fee that I think needs to be explained a bit more in detail, but overall I highly recommend using Turo.

Bad customer service. You can't do many things on this glitchy app. Such as arranging premium insurance on certain cars. The communication between them the guest (me) and the host is atrocious and slow, which is the last thing you need at 11.30 on a Sunday night when your flight arrives in 24 hours. I'm being told it's been elevated, but there is no guarantee of when a call back will come and what vehicles will be available. They didn't get back to me on time to fix my rental. Not recommended.

The app is currently broken for me on two devices. I use a Samsung Note10+ and a Note20 Ultra. On both devices, when I go to extend my rental, the app tells me that I am not connected to a network. This is regardless of being connected to WiFi or mobile data. I have already downloaded the latest update, uninstalled and reinstalled the app, cleared the cache and cleared all user data. The only workaround I have found is to extend from the website.

I had hoped Turo would be an alternative to the rental car companies that treat customers like liabilities and enemies. Turo is basically exactly the same. It's a stressful experience, from needing to take pictures of the vehicle, to all the ominous cleaning messages. It may be a bit cheaper, but it is still a bad customer experience, period. It's no significant improvement over a normal rental company.

I've used this app once. The host had a great car, and great responsiveness. The process with Turo is ridiculous. Car rental is easier. Now post trip I am going back and forth on some incidental charges that are valid but Turo hasn't charged because of "evidence" not being uploaded. Pickup and drop-off of the car was also stressful because the app requires connectivity for picture uploads etc and I literally had no signal at Orlando airport. Great idea, this, but fix your processes

Prices are all bait and switch. First they sell you on a daily rate. Then they add on fees to give you Estimated Total Rate, (this is annoying but normal). Then after you enter all your personal info (credit card, drivers license) they add on another significant fee at check out. It's a fee they add on to every car but they don't list it till the end so they can get more money out of you.

Drivers and vehicles are great, like airbnb for cars. The app is extremely buggy and unstable. Can't view listing OR access help OR view trip rules while my trip is live, despite being online and having zero issues accessing other apps. Turo app keeps spinning on all three pages and then says I'm offline. Extremely useless. Uploading photos can also be buggy, which is a huge hassle if you're trying to start your trip.

So convenient! Cheaper and so much more reliable than those rental companies. I had to go to three different Enterprises, after making a reservation, only to be told that they didn't have the car I had reserved!! My uber driver told me about this app on the drive home and it was a LIFE SAVER! The car I rented was so nice and much cheaper than it would have been if I had gotten it from any other rental service. I'd give it 10 stars if I could!

Turo started out as a great option but have learned that if a seemingly simple issue with trip(i.e. car swap, extension req or requesting billing history)arise it may turn into a nightmare. Support will reassure the issue will be resolved, however it may devolve into hours long phone calls with bizzare lengthy hold times. I did really like several hosts as they were very accommodating & a pleasure to work with on a trip. It's really a shame turo support isnt up to par with the hosts.

Great experience! So helpful, efficient and fun! i needed a rental car for something that came up without much planning. It was also important to me to have a safe place to park my car, and return for the dropoff as it was late at night. None of our local, "chain" car rental outlets could offer this. i was thankful to have found Valerie's! Also the SUV was terrific!

Getting a car with Turo for the weekend was easy and fast. Plenty of choice for the type of vehicle and the app walks you through every step of the process. Easier and faster than renting, and the vehicle I drove was something I would never have found at a rental place. Will definitley be using Turo again in the future.

Great service when it works, but completely unreliable. I had a rental cancel on me in the middle of the night a few hours before I arrived for a week-long vacation. Turo customer service was unable to help me find a replacement vehicle on such short notice, so I had to pay significantly more for a last minute rental at one of the normal car rental companies. While I think it could be useful for other scenarios, I would never use Turo again for renting a car that I need at a specific date/time.

It's Airbnb for cars! Used it once so far and it was so convenient! Definitely recommend over the rental car companies. You get nearly unlimited selection of vehicles and is definitely cheaper than a traditional rental car. You can also add up to 8 drivers for no extra fee and there was no fee for drivers under 25yo. Pickup and dropoff is also as flexible as your host wants to be. Great business idea. Will use again.

Not a good experience. For a trip they take more than 33% and you have all additional costs to drop vehicle, pickup, cleanup. Based on their service the fees are too high. My last trip out of $740, I earned $495 and they deducted $245 plus taxes. Which is lot. Don't forget in addition to that they charge insurance to customer.

The app is difficult to navigate and takes a day to update earnings and an hour to update the calendar. It rarely charges customers my delivery fee. It does not walk a new owner thru the setup process, I just had to keep clicking on things until I was approved, and even then I missed stuff. I've had great success with renting out my Jeep, but the app itself is problematic.

Clifton offered awesome customer experience. This was the first time I used Turo and it was a refreshing experience. After having the 'typical' flight experience or awful flight experience, Clifton with Powells Transport made the entire experience a pleasure. I will use them again as Clifton quickly responded to flight changes and helped to navigate the airport terminal. I have had some crazy rental car experiences and in Vegas it is no fun renting a car, unless you use Clinton thru Turo!

I rented a car from this app and went great so I rented another the next week. I got a notification a week after I would be accessed a smoking fee of $277 when I never smoked in one of the cars but they were going back and forth on which car it was. They claim they found remnants and uploaded pictures. I am unable to view these pictures since they deactivated my account and have not sent emails when I was told I would receive them. I was told I would be escalated to appeal but was charged.

Customer service is horrible. Even the smallest issue like an electrical issue with a car turns into a complete nightmare. Really will think twice before using this service again. Lowering rating even more. Company thinks its okay to charge your card after trips without so much as a message telling you what the charge is for. Oh and the charges are total bs.

I am new to turo and I was very reluctant. but Micha was very helpful and patient with my questions. I rented Justin, the 2022 Ford explorer. the experience was perfect from beginning to end. the in person experience was a little awkward since Micah prefers little communication but I imagine it's a safety concern. it was more an observation from a customer service perspective but not a concern at all. I will definitely rent again, only from micha. he is very helpful and has a large selection.

I'm an avid zipcar user. However I was unable to hire a zipcar due to the restrictions of the zipzone yesterday. So I opted to find another alternative. TURO promises some really good prices at 1st glance but please don't let that draw you in. Once I completed the set up to hire a car - the price was initially £37 for a day. When I eagerly accepted I was brought to a page that had all these options. The trips final price before entering the car was in excess of £60 ridiculous!

Car was what was expected but there was a noise coming from the car. It didn't seem to affect the performance. Was stopped by police because the registration was expired and the insurance was expired. Called owner. Assistant responded. Luckily I wasn't given a ticket. Video to open lockbox to retrieve key was excellent but it didn't show how to reattach the lock and lock it when leaving the car at the end of the trip. Had to leave the car at secondary parking lot.