Universal Hollywood℠ App

Shyte app for a shyte park. Terrible app--crashes, freezes and does a poor job directing you around the park. Doesn't matter all that much though, since this is bar-none the shittiest theme park I have ever been to that costs this much. I have had a better time at my kids elementary school fair which had better rides, better food, lower prices and shorter lines. And that was run by 5th graders.

This is confusing. The ability to add a pass was added but it's only visible in the "Used/Expired tickets" section - which is odd for a recurring annual pass. Also the QR code it gives in that section is light gray and not black, so is this thing even going to scan at all to begin with? When going to look at "purchasing tickets", you get an "oops!" page. It seems this was rushed out with VERY little thought to any user experience whatsoever. Why is Universal so incapable of making a park app???

Cannot login, changed password, still can't login. Useless app.

It was dope E there was some school break I was working on a few albums this app looks like it will be cool

Awful overall. Never could link park tickets and it would show 3 year old ti kets that have been used but not new annual passes. Recent update wiped ALL tickets out of app.

BE CAREFUL: You can link annual passes to a single account! I linked all of our family annual passes to my account, and can't unlink them. Now they cannot link them to their own account. Map only shows points on a green background. I don't see an actual map. It works on my wife's and kids phones though. I have a Pixel 5.

While it's purpose is to assist with a visit, the lack of core features such as a digital pass shows that the support for this app is not a priority

This is handy especially if you make your itinerary ahead of time using that tool. You can include your restaurant for meals and things like that. I like the wait times. The annoying thing about it is that the showtimes were not included during our visit. It's also a little hard to navigate to the map.

If your app is going to be effective, ESPECIALLY when it will play a big part when the park fully opens after Covid19, you need to accommodate Android users better. We have microSD cards we can use to help us manage the space needs that apps take up but your app does NOT allow itself to be moved to an SD card. Your app is WAY too much of a space hog to not be able to be moved. As an annual passholder I depend on this app and would appreciate your recognition and resolution of this problem.

Just installed and tried to create login. Said an account with my email already exists. Did "forgot password" and received email that said they don't have an account with my email. Tried using different email and it says the same thing about having account with that email. Tried 3 different emails with the same result.

This app tells you EVERYTHING, tells you places to eat/drink tells all the attractions, even wait times for the rides,you can also see when the shows are starting, and you can book tickets, plus many more!I would 100% reccomend this app if your going to Universal Studios in Hollywood.

SLOW ticket process. Do not use it to buy tickets at the park. Took about 20 minutes to receive tickets that didnt work because their system isnt syncronized to the app purchase system. Total wait time to get in using app 30 minutes.

GREAT app! Only thing to improve is to be able to rearrange items in the itinerary. It would not let me change anything after adding attractions.

Somewhat useful when you're at the park, but install it just before you get there and uninstall it immediately when you leave because it inundates you with "helpful notifications" - aka super annoying ads - and never stops.

For some reason I can't see most of the restruants or shops that I can see on the website.

Wait times are useless. They don't update and show 5 minutes all day, even when a ride is not open for the day or the time is actually 90 minutes. This is the official app. What is wrong that it doesn't link to the times showing at the rides. It's useless for ride wait times. Only good thing is let's you see next show times.

Super glitchy. Clicking on tabs doesn't always work and frequently brings up errors. Does look like it may have useful information. If I remember I'll report back after visit.

The Map needs to have the names of attractions on the buildings, all buildings so I don't have to ask where everything is. The map is useless so nothing else is relevant.

Doesn't work... like at all. And they took the camera option away from the app to like scan the QR codes... for you know like the points and stuff!?!?! and the wait times are always wrong... and they dont even have anything to scan at the end of the mazes for HHN. #trash

This is a good app. It tells you about events that are going to go on, rides on the park , and dinners. The only problem is that sometimes the time for the rides glitch and dont change.

I downloaded the app for my trip to universal studios and its pretty accurate with times. the park is way overcrowded but the app is good.

If you are gonna make a reservation use the website! Not this app. I tried to buy 3 tickets thought here and as soon as I got the confirmation code the app crashed, and never got the tickets or money back

Would like to create a profile and store my season passes on the app and use the spp to check into park. Six Flags and Knotts Berry farm already have this feature and it is convenient. Thanks.

this app really should allow you to login and save your annual pass for digital access, especially given how flimsy (paper) the annual pass is.

didn't display show times all day. When i asked staff for showtimes they told me to check the app and then I shouted them the app they acted confused and still couldn't tell me show times. they have a wait time for the Jurassic park ride but guess what, there is no Jurassic park ride yet. wait times are all inaccurate. better just to use the website.

Completely useless app. Did not have showtimes or wait times available. No option to save your pass like the Disneyland or Six Flags Magic Mountain app.