UP Express
App features include:
• The ability to purchase One-Way, Return, Meeter & Greeter Return and Long Layover Return tickets. (Airport employees can also purchase One-Way tickets and Monthly Passes).
• The choice of storing tickets on your device, or on our secure Cloud network.
• Access to service information including schedules and next train real-time departures, station information and maps, a trip planner, the UP Express route map, and contact information and forms.
All profile and payment information is securely stored using the app, and can be viewed or changed on our website anytime at www.upexpress.com.
UP Express welcomes your comments and suggestions as we continue to improve this app.
Category : Maps & Navigation
Reviews (30)
What is Metrolinx trying to pull? Metrolinx required that the tickets used for UP Express be activated on the platform before boarding the train. The train sits on the platform at Pearson for 30 minutes before traveling downtown. So my ticket expired 2 minutes into the trip. Then the e-ticket completely disappears from your device. Google should remove this app from the store for being fraudulent.
The app can help with buying tickets but the schedule is not up to date / does not sync with the website. A warning to other users to not rely on the train schedule on this app.
Password correct and can log in on website, but can't on the app
Couldn't log in or make an account with email, Google, or Twitter. Website works fine so don't know what's up there. Phone is a LM-V600TM, software Android 11 & V600TM20k
Doesn't let me add any of my cards (from UK)
Will not let me log in
Not a functional app. It crashes every time I try to log in. Terrible.
Latest update crashes as soon as you open it. Completely useless app now.
Do not download this app, it will make you more frustrated than the 20 minute wait to buy a ticket at the kiosk. The length you have to go to in order to set up an account is ridiculous and time consuming. When buying a ticket it emails it to you, and it doesn't always arrive quickly meaning you might miss a train or two. I was so frustrated with it that I debated spending 4x the price of the train and getting a cab instead. It's so bad that I can almost guarantee you that the Ontario government spent at least $500 million developing it...
So I never actually got to use the app. It timed out several times, and cleared all of my information when it did this. Once I finally got my information submitted it said it sent a verifaction email, while waiting for it to arrive app timed out again.Still no email and unable to request another be sent. I'm just going to use the kiosk.
BEWARE!! DATA GRAB Doesn't work. Gives you option to sign in to social instead of another email and password setup then still makes you do an email and password. Then you must verify email so you have to toggle away from the app then when you come back it is back at the beginning with no record of your tickets or login. WACK.
Useless. Very badly put together. Crashes every time I try to purchase a ticket. Does not show tickets I have purchased so I have to go through the actual website/email or get the customer service agent to pull up my account.
Just visit the website. App gives zero added benefit. Not sure why it's a 25MB app since it has no offline content at all.
Can't sign in because set up with Google account and when I try to sign in when I click the Google icon to log in nothing happens
For the past 24 hours cannot buy discounted tickets through the app, or online or at Union station, due to either server or service not being available.
Just a portal for website. No functionality whatsoever. You need to download files for additional info. Don't waste data to download.
You go to purchase a ticket, it asks you to log in. You do. It clears your cart. You fill your cart and go to purchase. It asks you to log in. You do. It clears your cart. Repeat FOREVER!
Useless! A badly done website entry points. Some links don't work!
As a first timer to Toronto I could have used some help to get around. This app was actually counter productive and took time from my life that I will never get back. It makes me long for time travel so I could tell myself to never install it irregardless of subsequent butterfly effects... Ya, it's that bad.
On galaxy note 3 if you have open ticket and screen locks the ticket becomes unable to use when screen unlocked. Now cannot open as getting error UP application has stopped. A nice idea but have uninstalled
planner is technically a browser page that loads Google maps ! the same applies for most functions it's not a native app but a browser.
Might be useful. No way to know. It worked once, then reliably crashes every time I try to launch the app. Reinstalling doesn't help. Easier to buy tickets on the website and display the PDFs on your phone.
The app has stopped .. no reason why. Wanna take it tomorrow and can't check sched even
What anpoor effort. Common' UP! The mobile team has loaded a pdf "mini schedule" without the pdf extension and the whole app bricked itself when it downloaded the file. After I had to uninstall to get the app running again, my tickets were gone. Fortunately I had a backup in email. By why bother with the UP app in the first place?!
I love the app and the concept. Bought a ticket, app crashed. Restarted. App crashed. Wasted 10 mins at Pearson fishing for backup PDF... Gave it a "2" based on hope for the future...
Crashes and not useable
I have to use the app to buy tickets in advance for my stop, otherwise I wouldn't use it for anything. UX is terrible and the app is buggy.
Whoever designed this app needs a speaking to. Colour is atrocious, app is clunky.
Tried multiple times to enter credit card info only to have app stop accepting number after only 15 digits. Whoever developed this app should know that credit cards are 16 digits. What a joke. I now understand why this service is losing money. You should withdraw this app until you have completed testing. Very unprofessional.
I use it every single time I go to work since I started using the UP almost 3 years ago, great app! A push notification feature for service disruptions would be a nice addition so you can make alternate plans before you leave home instead of finding out once you get to the station (instead of checking the website each time)