Urban Sports Club

As for the app: it does not always work. Also the filters don't work the best, and for some reason I cannot really search all the activities (in the web I can). As for the membership, is a bit annoying because most of the clubs require registration by their own web pages, or even by call. Most of the times, the availability shown in the app is not actualized. It makes some times really hard to find the sport class or center or whatever...

I really like the USC concept, however, the app has a loooooot of things to improve. It has glitches and it simply isn't intuitive to use. The search engine could be better: it could filter the activities that are already fully booked, or at least have a simbol that shows that. There could also be a way to order the venues in relation to how many kilometers away they are and filter also following those distances (kilometers). The venues who are obviously permanently closed, should be removed.

USC concept is great, the app is not... Why do you cap the number of venues one can favorite? I realize I've spent 2h browsing the venues to have a comprehensive list of places to try in the coming weeks but only the first 50 were saved. I can't describe how frustrating this feels. Also a LOT of venues are either out of business or are not real venues. You guys need seriously to take much better care of your inventory.

I like the idea of usc very much. I have two observation. One for the app other for the service in it self. The app: The descriptions started to dissappear as I scroll down at the each activities page. Plus a reminder and a calendar option would be great. The service : It seems like it became a yoga marketplace. Other options are missing.... 6

This company employs deceptive practices that will take extra money from you. First, you're not allowed to cancel your membership without paying for an additional month of the membership. Then, even if you do cancel, and pay for the additional month of membership, they will UNDO your cancellation if you try to pause your account. When your pause ends, they will re-activate the membership (the one you already paid for an additional month of to cancel). And then they tell you that you need to pay for an additional month AGAIN in order to cancel AGAIN. These kinds of billing practices should be (and quite possibly are) illegal. Update: The company has updated this policy and is asking me to update my review. I'll be happy to do so once I get a refund for the additional months billed against my wishes.

I've been using this app for ~6 months with L subscription. I'm very disappointed. It makes it so hard to find new workouts. There is no rating. Not enough explanation of the workouts. Categories are messed up. One can't search by instructor's language. Some venues exist for months without any workout being available. Even some links are broken. Some pictures are irrelevant to the workout. I will find my favorite places and subscribe to them directly.

On the surface the app delivers a clean view. Pretty poor search and filter functionality. Also display buggs occur every search.

I like very much the service, but I am having problems to talk to customer services. I hope they contact me soon so that I can edit this text of my review back to 5 stars....

The app is very buggy and often won't even let me check in. When I view the classes offered by partners, the app looks like it's having a seizure. Otherwise, the program is very useful.

The subscription is so far fine. But the app needs to be improved, the way to search for the classes and to schedule them is very tedious.

I really enjoy having the variety in sports ventures. The app is frequently updated and improves continuously. The feedback is taken seriously.

Definitely worth the money but the app isn't super great. I would really like to see the number of times I have left to go to certain gyms per month without having to scroll through my history. Also, this app does not support more modern Android phones with notches. The app icon also looks horribly pixelated on my device (I'm really not exaggerating, it's so ugly I basically have to hide it away), it would be cool if the developers could update that.

I love the Urban Sports concept. The usability of the app is really annoying. For example, if you search for 'ballet' you will only get results of venues that have 'ballet' in their name but I.e. 'school starlight' won't be listed even though they offer ballet courses. Also clicking through each day of a venue's course schedule by selecting one day in the calendar is annoying. A weekly overview of courses per venue would be useful. Or at least a swipe function between days of the week.

Check-in often takes a while. No way to show activities filtered by date on the map, meaning you have to look through each venue and check if they've got something at the time you want. [updated] search feature still very poor - there are dozens of "pump and shape" classes is my city, but the search returns 0 results. To check what a place offers over the next week, you have to change the date manually 7 times... Like an app from 2000.

This app is full of bugs. Every time I look for an activity (e.g. pilates) it doesn't show me any results if I type the keyword in the filters, but it shows if I select exactly the same keyword from the main menu suggestions, although it doesn't update the applied filters which are shown on the top search bar. It's impossible to say what classes are actually happening or what can I just not find.

Just signed through work, process all good. Installed the app and got stuck on a few annoying things: 1 - can't upload a photo to my profile, just gives the message "photo upload failed" which makes no sense, even when selecting photo with considerable low size. Same with the "Take Photo..." option, gives you the same error right away, so the camera doesn't even open for a selfie. 2 - when trying to search for a specific place near me, annoyingly it doesn't provide any results. Fix it...

There could definitely be improvements to the app to structure it better: user rating of the different clubs and activities, more intuitive calendar settings (e. g. having your list of activities and then swiping to the right to see the next day), seeing how many people are signed in for the course and if there are spots left, generally having a clear description of the class: what the class is about, how many spots there are left, what's the level, its rating, what's the cancellation period.

There seems to be a major bug with the filter function. Sometimes with "all activities" filtered, I get 0 results. Then I put "dance, yoga, spa" and get results only for yoga. I put the filter back to "all activities" and still get only yoga results. This is very frustrating. I have to force stop the app and hope that maybe the filter functions works once so I can look through my options. Please fix soon! Makes the app almost unusable

I really like the app. The new features and new layout are pretty cool. Search is improving as well :) keep it up! The only annoying thing is that many venues do not accept scheduling in the app and you have to call(!!?) to schedule a training and also some charge extra outside the app.

Had my account paused for some time during the pandemic. During the pause decided to close my account for sometime because it is annoying to check it every month and keep requesting to pause until the time when you forget and get charged. After contacting the support they told me there is no option to close the account during the pause. They asked me to unpause, pay for one month and cancel. Even I'm not going to use the app because it doesn't offer much. I don't think this should be acceptable

Great app! One suggestion that I recently pointed out to your costumer support but I didn't receive a clear answer: it would be really beneficial to have a language feature that allows event organiser to add a language description and costumers to filter them based on this criteria. Having language indicated in parenthesis often leads to confusion from both sides and it doesn't improve user experience at all. Please consider investing some resources into this, many of your users want this ASAP

Having the possibility to "only" add an activity to the "personal schedule" (and/or to an external calendar) without actually booking/reserving a spot (even when the "book instantly" option is available) would make the planning much easier! Update: when instant-booking an activity, a useless message is shown saying: "to avoid late-cancellation fees cancel by [missing {{date}} value]" while the actual date is shown right after the booking (and often it is already past!)

The app wasn't working correctly for a lot of the places I was visiting. I deleted the app after cancelling my membership. When I was cancelling it I was offered to pause it and I could cancel it whenever I wanted. All lies, now I'm downloading it again after they charged me for one last month after my pause. Think a lot before pausing or even subscribing to this service.

Too many steps for checking in with new App! Got the app update and now when I want to check in (I go mostly to one and the same place) I first scan the code, then get to the gym's profile where it shows that there are no courses, then I have to select "free training" and then tap on "check in now". That's way too many steps just to check in, I want to scan the code, tap on what I want to do - Bouldering - and that's it. It worked fine in the old version.

I like urban sports, but this app is rubbish. It won't even let me sign in. I can sign in fine on the computer, my password and email work. For some reason it keeps telling me my password or email don't match on the phone? And to make it more annoying no matter how many times I click to reset the password and send me an email - the email never arrives!