Viper SmartStart

The app works amazing! It is very fast, not as fast as your traditional OEM remote and I think that might just be based on cellular sending and then receiving but the range you can use it at outweighs the millisecond quicker. Your OEM door fob may be, but if you're a inpatient man like me sometimes pushing the button and having to wait to watch the thing go around for one second is one second too long

Useless after latest update. Sheesh, Smart Start is unbelievably, beyond terrible. The app doesn't even open. I click send feedback alright. But the next screen says I have no wireless Internet connection. Huh? Google Maps, YouTube, etc, are all working. The app hasn't worked properly since 3/21. Yes, almost 1 full year! I had high hopes each succeeding updates would fix the app, but nooo.. When it did work, the app was excellent. I am done with this app. Will not be renewing subscription!

I've been using Smart Star for probably around 8 years or so.. very, VERY rarely have any issues. Once in a while it can be a little glitchy,, but again, VERY rarely. In all those years maybe had 4 or 5 slight glitches. It's a great app!! I highly recommend!

Had this installed on a car in January. The car was totalled 4 days later. While in service it worked great everywhere for me. Easy to use and set up. Trial period ended just as new car arrived and I found that it didn't need it. (Car has its own service and app) Smartstart was very good about canceling and refunding the 3 yr plan I had chosen when I first got it installed, and no longer needed. Still have the unit and will have it reinstalled and activated again if another car needs it.

My wife and I, I would say, are above average intelligence, but this app has got us miffed. I registered and logged in, but nothing works. But the actual remote car starter decides when it wants to work and when it doesn't. Please stay away from this app or the Viper remote starter. Let me be the one who gets frustrated, not you.

$700 For What?? I have to hit the start button THREE different times before the app tells me my car is running. I get a 702 error message each time. But get this...it actually starts after the first time! Customer service takes days to return messages. Once they finally did they told me I had to bring it back to the dealer, an HOUR from my house. I've had it for a week!! Never again.

Response to viper. Its a brand new unit, purchased and installed in March of 2022. So no its not an old unit! Still not a working app!!! App just spins, claims vehicle has no cellular coverage... Not getting alerts when vehicle leaves the geofence... oh wait yes it does. It alerts me that my vehicle is in the middle of the ocean. BUT I'M STANDING RIGHT NEXT TO IT. Please fix your app.

I really enjoy this app but viper needs to get this app fixed. The notifications are delayed, the app says my car is not responding even when I know the device has signal, and I get random notifications saying my car is unlocked or locked at random times and makes me freak out

Support not available on weekends. It's a nice app but when it doesn't work correctly you can't get support after 5 pm Monday thru Friday and they are closed Saturday and Sunday. I work in an area that uses a lot of wifi and Bluetooth technology so my key fob does not always work properly so i rely on the app. I'm locked out of my app and support is not available for 2 days which is Monday. The app is not recognizing or letting me change my password or user name.

You cannot control the sensitivity or adjust it by yourself you have to go to the sealer you installed. It's something that as a costumer we need to have we paying more than 400 dollar for the alarm plus the membership of 13 dollar a month we need to have access to adjust the sensitivity of the alarm

All the bugs that we couldn't log in or error messages HAVE BEEN FIXED!!!!!!!!!!! App works fantastic now. Does everything i need it to. Thanks for fixing the app

Worst app ever! I am constantly having log in issues with this app. It stops working after being logged in for so long so you have to log out and log back in and EVERY single time it does not recognize my password so I have to reset it and then it proceeds to not recognize the new password it automatically sends me and I get locked out every time. If I could get a refund I would so fast. DO NOT BUY this autostart! It is NOT WORTH the app trouble that comes with it.

At 1st it was great, especially the pre start warmup, where you set the time and it would start automatically. But a few yrs ago, viper cut that part out on their premium 3 year service account.

I have peace of mind having this app installed on my phone in conjunction with the viper alarm system on my vehicle. I sleep better at night knowing my car is secured. I know if my car is tampered with I will receive an instant notification 3 ways push notification, text message, and email. The only complaint I do have and wish it can somehow be updated in the future would be adding a notification feature on the viper app for the warn away chirp just how it works on the fob.

The idea of being able to start your car from your cell phone is great. Feature-wise, the auto start itself is fine. The app though needs some work. Why wouldn't they show the vehicle status on the dashboard with the icons? Seems like a really obvious thing to do, if the car is running, show that its running; if its locked/unlocked, show it. The fact that you have to go to the status screen and manually update it to find out basic info that would be visible on a standard two way fob is a serious miss.

Works alright but you need to keep the app opened and screen on while it's sending the command. Also, if you close the app in recent apps, it forgets the last command, doesn't say if it was successful or not, and you don't get a countdown timer for how long until it shuts off. Also, it is very slow. Takes about half a minute for my car to get the command and send back the success status whereas only took about 5 seconds with the FOB that I used to use instead. I wish this didn't seem like such a downgrade from the FOB.

Works exactly as it should. Edit. After a few months i have a new phone and this app is terrible when it comes to username and password. Basically, every tike i try to sign in, i get an error since im not signing in with my original device. It seems like a bug developers should have been able to address by now, but i have to go through customer service to be allowed access to my own remote start system.

Replaced my key FOB with this app and the smart start module. Still getting use to using my phone to unlock and lock, but that's one less thing I have to carry around. App works ok, but the car response is really quick...about 2 secs. I hate that the dash doesn't show car status (running, armed, etc...). It's only shows it in the car settings and you have to refresh constantly. So, if I start my car from the dash, I then have to go to the car settings to see if it is actually running. Dumb.

I have been using Viper SmartStart for 3 years now. I usually pay for the annual subscription package which is $69.99. This year, when I attempted to subscribe, it showed as successful yet I noticed two separate charges on my credit card bill by Viper for $99.99 each. I tried calling their customer support to resolve the issue and waited over 1 hour with no response. I attempted to send their support a message through the app. I have not gotten any reply from them. Negative experience.

SmartStart is a very good concept but has some issues. My Smartstart fails VERY VERY often. It always says "check that vehicle is in a place where cell coverage is available"..I live in Chicago so needless to say there is an overwhelming abundance of cell towers..cell coverage is not the issue. I paid for a 3 year subscription due to these constant problems I usually just use the Viper remote. I hope they improve the servers/system they use because it's a very convenient feature if it works

You are getting better. Lately, I have had no bug issues. It would be SUPER helpful though, if this app acted as a 2-way remote. It tells you that it started when in fact it did not. It would be helpful for it to act as a 2-way remote so that you know when it turns off. I live in Alaska and lately we are in a deep freeze so I have been starting my vehicle twice before I leave at night. Please make these changes...I will give you 5 stars if you do.

I upgraded to the new module and it has a much faster response but after setting the geo fencing ( enter and exit) I get a text message that the vehicle has moved on my cell phone..my old module set off a siren to alert me when the vehicle moved or was speeding. I've called several times and hung up after being a hold for over half hour .. very frustrating. Wish I would have stuck with the old module.. wasn't worth paying for reinstalling it.

I installed this recently. It has worked great so far. I think is a bit pricey to set up with subscription but does come built in with gps. This way you dont need to keep a device reader in your vehicle port to get GPS. If any changes i will come back and modify my rating. Oct 10- I reduced 2 stars because I have to touch the smart start button 2 or 3 times to start it and still have not been fixed and am not getting notifications. I have already reinstalled app.

App does what it's supposed to do, I would rate it higher if it was a bit more detailed with information, would like it to show that the car is actually locked, show battery status, if you have multiple users, show who turned it on. Also just a more updated look, other then that Viper is a great security system.

The app has continued to improve over time and works without error as expected. Easy to use and a great way to remote start your vehicle from almost anywhere. The interface is very intuitive and displays a great deal of information about your vehicle. Although some information is probably vehicle specific, mine shows quite a bit of information and I like that I can lock my doors if I walked away without locking the car.