Virgin Hotels
MAKE REQUESTSAsk for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
ORDER ROOM SERVICEBrowse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.
CONTROL THERMOSTAT No need to get out of bed to adjust the heat or AC. Lucy has your sensitive parts covered.
CHAT WITH GUESTS AND CONCIERGELucy gives you special access to the Virgin Hotels chat board, where you can get recommendations from other guests, meet up, or make a new contact.
GET LOCAL RECOMMENDATIONSLucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.
MAKE RESERVATIONSLucy connects you directly to Open Table, making dinner plans even more convenient.
GET HOTEL MESSAGES, NEWS AND INFORMATIONLucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
CHECK-INIf you’re a member of the Virgin Hotels’ preference program, The Know, you’ll have the option to use Lucy’s mobile check-in feature, allowing you to get settled in even faster.
CHECK-OUTLucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORELucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.
Category : Travel & Local
Reviews (22)
Doesn't work. Literally cannot get passed the registration page just keeps "spinning" Just like most things with this hotel brand big huge shinny press releases and then close to zero on the execution side.
Great way to check-in fast! Use your phone as your room key, control everything in your room with your phone! The future is here!
Nearly useless. Every function either just hung or provided no value. It's like it wasn't tested at all nor reviewed by management for signoff.
They billed me 25 $ a night for 3 diff vehicles of mine per night...75night...and when i went to tje bar at half time w my daughters i made it a point to pay cash for my tab....so it would not be.additional to my room.well 3 days later i recieved a email and a addl bill almost 800 more on my credit card ..i figured ot would be easily removed ,nope. T Breitling
The app started up and got stuck on an image of Richard Branson. i finally just uninstalled it. I have no idea what this is actually supposed to do but it would be nice if I could use it to cast YouTube TV and other applications.
Can't add your reservation if you booked through a 3rd party like booking or Expedia.
Undeniably one of the top 5 hotel (In-House) apps that make you do just about everything (personal accommodations) right from your smartphone...
Couldn't use at all when registering it wouldn't accept my email as a valid email format.
Could be better. Digital keys have not been impressive .
It doesn't work. It won't find my reservation and allow me to connect. Been here for two days and still won't connect.
It isn't user friendly. I could not figure how to use the mobile key. Instructions are limited
Cannot add reservation when I'm in the room. App is unresponsive to hitting the enter button
Can't open the app at all, keeps crashing.
Awesome use of technology for a personal touch when renting a room!
I'm in the room and it can't find my reservation. Useless. But it looks good.
It slow update..it did update my last reservation stay
This app doesn't work at all, as the other reviews have mentioned. Why promote it? This is literally illogical.
Beautiful Hotel Staff is amazing
Nothing works
I installed this app for an up coming visit to Chicago hotel in August. What I did not know is it put me over my data cap! In the background it used 414mb of data since the 1st! I'm not even at the hotel yet and this is unacceptable. Please rebuild this app.
Love it!
Could not use the app to checkin and had to stand in line one I got to the hotel. They had 3 people working back there. Everytime I wanted to check the bill or use the mobile key, it also did not work. They really need to hire a team that can get this mess working correctly.