Virgin Mobile My Account
Here’s a bunch of stuff you can do with the app:
• Check your balance, view, download (PDF), print and pay your bill
• Easily manage your travel usage
• Check out your usage
• Add or remove add-ons (including travel passes)
• Check out your plan details
We’ll never charge you data when you use it on our 3G, 4G and LTE networks, the app works on WiFi, and the red colour scheme makes it perfect for angering bulls, if that’s something that might be helpful.
Heads Up! If you’re using Android 4.0 and above, awesome! If you’re on an earlier version, please check out our mobile site at myaccount.virginmobile.ca/mobile to do your account stuff.
The My Account app is only available to monthly members. On Prepaid? Manage your account using our nifty website at virginmobile.ca/prepaidlogin
Learn more about app permissions: virginmobile.ca/privacy
Category : Lifestyle
Reviews (21)
Not Happy as the App has issues being on target with my needs. If I want help, it's nowhere to be had. I've dealt with online payments, no help or all of a sudden, can't accept card from previous payments, doesn't recognize password.???? %$@# never again will I contract this garbage company.
Horrible app. It doesn't let me to log in. I tried to reach one of your customer service. She told me to uninstall and reinstall the app. BUT, can't be uninstall. Very disappointed. I don't recommend this app at all. Unless, you fix it. If there was a 0 star, I would give it zero. Very frustrating.
Second account (for internet) disappeared from app and can't be added back, so now I have to log in via browser in order to see it. Inconvenient. Latest app update also no longer requires any sort of login or authentication to access the account.
Never given me issues, easy to navigate and convenient way to pay phone bill. Also has lots of other options I enjoy, like being able to see how close I am to paying off my phone!
The app is okay - smooth interface and all, but their phone plans always seem to get undercut by other companies. So far no glitches and works the way it's expected to.
App takes 15-20 seconds to start up, every time i tap to open it. Ridiculous. App itself is poorly organized, needs to be simplified specially home page and most important data.
The payment screen kept having pop-ups right before I completed the transaction. it took me 12 attempts before I could complete it. bery frustrating.
I was looking for more than 8gb while my daughter is away for the summer, called in twice and was told this was the only option. not thrilled
Because it makes me sign in every time before showing ng me ads! But it is convenient to have additional bonuses and discounts ..but most importantly access to modifications on your account which is not what every cell service provides!:)
I like this app only sometimes it's not working biometric sign, so if u r not forgets ur password in cases of biometric is not working you will enjoy. Thanks.
- Automatic payment not going through on my card even though it is on file for automatic payment, almost cause late payment - Last night kept rejecting my Visa for unknown reason almost cause late payment Fix it guys please...
because I had an account with you in the past and I cancelled it, I could not registere. It took 2 hours of frustrating work to get into my account just to pay my bill. frustrated
Average. However roaming service expensive and leaves something to be desired. Always dropping out calls and losing registration on mobile providers.
They sent me a letter saying I can use home internet after 5pm, but it's 11:26pm their system still in "pending" status to give me internet! Called technicans, useless and lazy attitude!! Internet still dkwn and won't even help with mobile login! Is this the support u guys advertised for!? Read some other comments about they over charge the phone even with data limit on. yeah! that happened to me, one big reason I stop using their mobile! Now big regret giving their home intetnet a try!
Not able to connect to my account, telling Me that I have to put my account or phone number. When I did they kept telling that there's no account with this information. What a joke. I have this account for 4 years
Credit card details is not being pulled up automatically from my phone data, need to manually enter everything when making a payment. I really dislike this
Got a cheaper plan by $20 in 3 minutes without having to speak to another human, have never had issues with these guys (because I never have to talk to them ever!)
The app works. Too bad it isn't on the same page as their website, which doesn't work half the time. One says I have a credit, the other says I owe.
the app is easy to use and we'll explained about y account, my plans, way to do the payments, and also my available benefits. I recommend it.
Lately I keep getting kicked out of the app, says I timed out due to inactivity, I'm still checking my data usage when this occurs.
Seems to be always under maintenance whenever I try to use the app. So annoying that I started keeping a folder of screenshots of all the different "cute" messages telling me how I can't complete the task I set out to do when signing on. I haven't seen any big changes on the app, and still wonder why I keep getting pages not loading or others with error codes.