Virgin Trains

The app has improved in the last year. Tickets still sometimes struggle to load if the signal drops, even if they have already been downloaded. It would also be nice to be able to have the option to buy paper tickets. My account only allows digital tickets however when booking a group trip, paper tickets are preferred. Besides this the app works great and doesn't charge booking fees!

This is an excellent app, few tweaks needed to get five stars from a user experience point of view. Only one screen shows the seat reservation details for each ticket. This is key when boarding a busy train so would be better if this was larger and on the Barcode and Ticket tabs too so users don't have to scratch about for it. Especially useful when app has many tickets as you'll only need to click into that journeys ticket once to manage it.

Really disappointed. It showed the wrong platform and when i checked the status update everything seemed fine even though everything wasn't fine. The had to change the train and use grand Central. Never updated is about the change. What is the point of the app if it can't can't keep you updated and on numerous occasions gets the platform number wrong. So annoying

I just want to buy an anytime day ticket for a local commute travelling on any train brand like I can at the booking office or at the machine at the station so I can get the train when I'm ready and not have to choose a specific time, that's very difficult using the app as I have to work it out by experimenting with different times and identify an anytime ticket by the price which is sometimes not even possible. Also it only lets me buy a ticket about 3 or 4 times out of 5, the rest of the time it says "Something went very, very wrong" o.k. great.

Good app but doesn't have full capabilities of website. Please include ability to book specific seats on app as well as the website. Automatic delay repay is a great idea but you should be able to chose to refund to a different bank card/PayPal from the card that was used to purchase the tickets. Otherwise my employer gets refunded when my day is messed up! This is a major downside of the app and I'm seriously considering going back to conventional ticketing. Please add this functionality!

Initially worked really well (that's why I am not giving this one star), but recently the app became very unstable. At first, my tickets did not even show on the app under the My Tickets tab. I uninstalled and reinstalled the app and the ticket finally displayed correctly. But when I tried to download the ticket at the station, the ticket failed to download. For this reason, I even missed my train...

Tried to download app several times. It said to free up space which I did. It needed about 42 mb, I freed up over 200mb which is clearly is more than enough. It then said to delete 3 out 4 apps I use a lot before installation could complete. Since I need those apps and still have plenty of free space for this one...I am completely stuck and unimpressed. No wish to rate it more than 1 at the moment but will if this can be fixed. Many thanks.

This works well. The only hiccup is that i have to enter my security number each time I buy a ticket. It's no big deal. Tickets are delivered to my phone without fuss or delay. This is the least-clunky app I've found. I was using the GWR app, but they updated it and it now longer works properly ... a familiar story! AVOID GWR AT ALL COSTS.

Decent app, no complaints. Just a suggestion; having to switch between the ticket app and the rail card app can be time consuming and a bit frustrating when your tickets are getting checked. It would be great to have the two apps linked somehow or have a way to access the rail card through the ticket app.

This app was great up until the last update. It's now pretty much useless as it just crashes a few seconds after opening. UPDATE: a further update to the app on 4th September 2019 seems to have finally fixed the problem referred to above.

Beware. Even after you have downloaded and activated your ticket you still need a network connection if you let the app time out. This means if you need to show your ticket where there is no connection you are screwed. Beware .. if you have disabled app updates over mobile data connection you will not be able to download, activate or use your ticket unless connected to wifi. These are critical flaws in the application which will totally stress you out and lead to missed trains and repayments.

Ticket prices vastly more expensive than website for same journey. £22.50 vs £8 for exact same journey, same day, same time. How many people are getting absolutely stung by choosing the convenience of the app over the website. Everything that is wrong with the utterly opaque ticketing system in this country.

oops! oops! oops! I'm fed up of seeing "oops". This app used to be quite reliable but now it has lost its way: changing ticket times (causing unnecessary inconvenience); failing to download tickets; failing even to log me out! come on guys, let's have much more robust testing of this application before you release it.

The automatic refunds when you purchase and advanced ticket has never worked, despite having the tickets all through the app. Every time have to go through the email process and always takes 3-4 weeks. The trains are normally full so never get your reserved seat.

Completely useless. Train was delayed from London Euston to Manchester Piccadilly, and app updated me with thw status of "Delayed". At no point other than that did it show any status, except for "Departed". I'd missed my train. Please refrain from showing fictional train updates, it would be a lot better if you simply did not try....

Very clunky. Not possible to check train times without stating method of travel, which isn't always required as I just wanted to check times, not buy tickets. App seems to ignore requests for specific seat reservations - will book unsuitable seats despite the requested seats being available (available via Web UI but not via app). App doesn't seem to cache e-tickets properly despite tickets being downloaded - conductors advise to take a screenshot of the ticket due to this being known issue.

Don't trust it to hold the tickets. I activate the ticket at home but when I get to the station app has closed and I have to find my ticket again to get through the barrier. Then when the train manager comes to inspect tickets its gone off again. Very frustrating. Please stop the auto timeout.

Easy to navigate around and purchase tickets.. However seat reservation preferences are never honoured even when there are similar "Available" seats in the train which defeats the purpose of having that as an option..

Downloaded app. Clicked on link in email. No ticket appeared. Retried several times. Rubbish. Thankfully I've been able to save the tickets somewhere else. Thanks for wasting my time and data allowance

Great app, but we need to be able to change our seats as we can on the desktop version. I always get stuck with terrible seats if I let the app choose.

Extremely disappointed that you cannot see the seat map so you can see whereabouts in the coach you are booking. This is the only thing stopping me from using the app to actually book tickets.

This app has a serious problem where e-tickets expire too early and i can't access them. I was stuck behind the ticket barrier in Coventry because the ticket was no longer active. Luckily i had the ticket in my email but i should not have to rely on that.