Visible Phone Service
Getting a
Category : Communication
Reviews (30)
it's nice for the price everything is great but I took off two stars because every time it switches towers it drops the call and you have to restart the phone to be able to place a call again. it's the same way with my wife and my daughter's phone as well and it's only happen with visible service but other than that I like visible for the price
been extremely unreliable since I started using the service. I try to make calls only to notice that I am unable, and that I am also not receiving texts or calls until I reboot the phone. Also cannot receive images through text. Huge inconvenience and I'm done. Unable to pay bill through site or app, both seem barely functional. Definitely taking this as a sign that i should stop supporting companies like visible/verizon. What a waste of time this service has been.
Service is usually pretty good, app is ok... Cheapest unlimited data I've found so far, so I'm sticking with it. But there are definitely some hassles with such a discounted service: sms texts don't send way too often; 4G slows, stutters, or disappears entirely somewhat frequently; call quality is not fantastic. For all of these issues, I usually have to restart my phone to jump start the service again. Sigh. But I can hotspot to my laptop/tv & steam movies or music unlimited, so... 🤷🏻
Service isn't too shabby, the app itself is kinda horrible, it took me month and a million hoops to get signed up, impossible to change my address and my account info, made a typo that jeopardized my entire account and had to remake, but 4 stars because the customer service is actually very admirable. Its easy to text in, and it took a couple tries, but eventually they did help me get everything sorted.
its pretty good so far. I stream music most of the day and there are days where connectivity is pretty bad and my music stops constantly. This never happened with Sprint. If Visible could do a better job with this with verizon, id be happy to change my rating to a better one, but if you are going to use verizon coverage as a selling point, you need to step it up. Bragging you have some of the best coverage and then i cant even stream music in the DC metropolitan area is pretty weak.
garbage, don't sign up In response to your response. Unfortunately it's a little too late. Several times my calls were dropped while in the middle of important business calls. I called visible via chat and phone a few times to resolve which led nowhere. Very disappointing. Just switched to Mint to give them a chance which seems to be working better. Again, VERY disappointing
Not reliable at all. Can't make or receive calls A LOT. Can't send or receive texts A LOT. Keep getting notifications asking if I like visible this month (no) and every time you try to open the app for anything you have to update the app. Get notifications 8-10 days before you bill is due when you can't pay your bill until 7 days before it is due. Have to turn off the phone if you want to listen to more than one voicemail. We chose Visible for the price, and clearly you get what you pay for.
Service is great, the app, not so much. The app requires a log in every time, has done so for the couple years I've had it. Customer service was okay when I used it, but that was a while ago. Switching to Visible was also a hassle, but they got it working after a week or so.. Would recommend the service, but would advise that it might not be a smooth transition.
Completely unreliable. They say "It's so convenient. Just pay your bill and communicate with us through our mobile app". They should add, "Just be prepared to go through an app update every time you want to use the damn thing". If Visible Wireless wants to limit its communication with customers to app payments and requests for customer service through chats via the app, they should at least make it reliable. Abysmal.
Good until something goes wrong. Once a mishap happens you are the technical support. I spent 10-15 hours over the course of 12 days helping them, help me troubleshoot what was wrong with no results. I was elevated to the specialist team 3 or 4 times. No calls, texts or data. It was extremely frustrating. Sometimes I'd be in the middle of the chat hit the minimize button to get something the live agent would need only to find the chat was disconnected. My own form of groundhog day hell 😑
Really. Really. Slow. To. Load. For an app that is really just for set up and bill pay ... UI frills make a simple task harder than it should be. The cell service itself is great, never drop a call, haven't experienced any major data cap and use my phone as a hotspot for laptop school work constantly - never a problem.
This app is ridiculous. Everytime I open it, it has to be updated, even if it was updated just 2 days ago. It takes forever to update. I do not like this app. The phone service is okay....nothing to brag about except I have service for $25 a month per line. That's the only bonus. I experienced very slow load time in the evenings as more people are using their phones. It doesn't make a good hotspot in the evenings for sure. I am thinking of switching to a different carrier. This one is slow.
Porting my number over from T-Mobile to visible just caused me to have no service from either provider, but made me foot the bill for both. Right now I'm going on seven days without service. I used to like visible very much, but the 'error during the port' issue isn't getting solved. I also haven't even gotten an update on the issue in my email as I was told through chat support. At this point I don't even know if my old phone number can be recovered or not. Just empty promises an no service.
..and there's this glaring user interface issue on the load page. "Activate my service" and "Get started" both look like a button you might want to press, and then right below that, there is this stealth "Sign In" button that does not look like a button and is indistigushable from normal text. Edit: they underlined it to try to make it look like it's clickable. Such a weak-sauce response but better than nothing. The app doesn't seem to know I don't need to activate service. Minor & annoying.
HORRIBLE! They say easy activation, not even close. Have spent all day trying to get activated and it shows on the app that my email has been verified, but they say it hasn't. I verified it twice. I was hopeful with visible but it ended up being what I thought it was. A joke. One customer service representative was rude, and you will get a different one every time. I'll pay more for customer service and ease of problem solving. They are now telling me it will take 24-48 hours for solution
The Visible app is as bare bones as its service. The app allows you to order, check order status, pay bill, and engage support via Chat. Compared to Verizon this app leaves something much to be desired, especially considering that it uses Verizon's network. If there is an outage or service problem, it probably won't be reflected in the app. The app should start allowing fingerprint authentication to log in. No question the app could and should provide a more robust environment.
Every time I try to contact customer service, the app freezes! Horrible!! Horrible!! Update: I haven't had internet access for a couple weeks now. I can't even contact them to complain & troubleshoot the issue... because the ONLY way to contact them is thru their app! Can't really do that WITHOUT INTERNET... Do NOT, I repeat, do NOT waste your $$$
I use a Samsung Galaxy Note10 plus. Service as of lately has been extremely poor. I've tried factory reset, different settings, and different locations and it continues to get worse. Having noone to talk to for tech support makes this experience with Visible extremely frustrating. I'll be looking for another carrier.
Been using Visible for almost two years now, and it's terrible. Love reading the reviews for the developer comments, because they act like they genuinely care about the progress of the app, but then do nothing in return to improve it. Here I am, an individual programmer, doing several chunks an hour and these guys can't even change the UI in a year to save their paycheck. Also, Verizon forgot how to install cell towers as of 2017... so there's really not alot to look forward to with Visible.
I have and still have issues with cellular service being dropped while at my house and even while on the phone. It's very annoying. It never happened with Verizon. I contacted Visible and the only thing they told me to do was to reset the phone -- which didn't solve the issue. The other bad issue is that people have tried to call and text when I didn't even know the cellular service "wasn't available" so they didn't know what was happening -- only that I was not responding to them.
UPDATE: Upgraded from 3 to 4 stars. Contacted customer service. Everything on their end checked out oaky so, support rep had me temporariy remove my phone's SIM card for a couple of minutes. So then, no calls have dropped and, nobody has said my audio sounds garbed. Crossing my fingers that the problems don't recur. ORIGINAL: Price and service are good. Connectivity, not so good. A lot of dropped calls and, many times when outgoing calls do connect, the other person can hear me but, I can't hear them. However, if they call me right back, we can both hear each other.
Phone service is just okay be weary of data speeds. I travel in the Atlanta and Macon Georgia area and it can be very hard to steam music at times or video chat. I've had several issues with business calls that require random phone restarts to get calls going again and this seems to be a issue with alot of people on visible check out the reddit forums. So while the price is cheap there are drawbacks for the $25 and I've contacted customer care via app several times good 🤞 luck. Caution
Broke my phone, ordered another. Got the wrong one. Policy states you have to return it to order a new one. Returned. 8 days later, ordered a new one. Wrong one again. Returned. Got exemption to order another before they received the second one. Ordered, wrong one AGAIN. THREE times in a row, wrong phone. Every interaction takes forever because you can only text them. When there's no problems, it's fine, if you have any problem at all, it's an immense task to fix it. Crazy stuff.
love the discounted service. able to hotspot my tv to watch Netflix without issue. BUT after 5 months of service now my calls get dropped after 10 minutes and then I cant dial out...must restart entire phone. customer service is always very nice but resolve problem and works fine for a week and then drops again. contacting customer service for 5th time and may just switch back to my expensive large carrier at this point.
So far it's been difficult on getting the promised $15 for 2 months promo, (was charged $40, & I'm broke) The TCL 20 A 5g phones are ok. Miss using the Samsung S9 but wasn't compatible. UPDATE: Been with Visible for almost 6 month and its been great! Joined a party on the app and am getting the discounted rate. Changed to 5 shiny gold stars! Wow!
Unable to make phone calls. I miss phone calls. This past weekend I was unable to reply to T-Mobile subscribers. I had dropped their service about a year ago and had only signed back up with them because of a promotion they were running. Buyer beware. You get what you pay for. Listed device hasn't been used in over a year. Useless in trying to ask them to update my device. Had one person think that reinstalling the app would fix an error that is on their end. YOU REALLY GET WHAT YOU PAY FOR!
I have no idea what all these people are talking about in their reviews. I've had Visible for 8 months and I haven't experienced any of the stuff they're complaining about. Visible has been a Godsend for me! Obviously, first and foremost is the cost. I'm paying $25/month for unlimited everything! My service is great. I don't experience delayed text messages at all. The app is just fine. I have zero issues with the app. My Google Services remembers my password and login.
it's an alright service overall. Plans are good and party pay is a great feature. phones are a big downfall, they're not open at all on bring your own phone unless it's already Visible. they don't tell you what phone will work or even know the specs of the network. been round and round with customer service on it, just gave up.
definitely not the best prepaid service even though it runs on Verizon's network if you have a Verizon phone it doesn't mean you're going to be able to use it even if it's unlocked ask for the service it's kind of Hit or Miss they like to throttle you a lot even though they say that they don't I've been places before where I have full bars and can get absolutely no service but for the price $25 a month if you join a group you really can't beat that there is for the most part of signal everywhere
The five star rating is for the service not the app, as there really isn't much to do in the app... There is only one plan option you have, an unlimited everything plan that is dirt cheap and only one fifth the cost of most other wireless carriers... And considering I stream music virtually all day long, I use a ton of data every month and have yet to have any meaningful issue in regards to experiencing a bad connection or signal... Unlike boost and metro where no signal was the norm.