VitusVet: Pet Health Care App

Update: I FINALLY was sent the email, a day later. Still weird because every other app/service sends that activation email immediately. App doesn't work. Won't send me the email to activate account. Tried to re-send several times. Been waiting all day. Yes, my email is correct. No, it wasn't sent to spam.

Great app if it actually kept pet history beyond 3-5 years (apparently according to a customsr rep email this time varies). Now it is almost useless, save for recent appointments. Right up until until recently I had histories for 6 cats going back to 2013. So this is a recent update/purge whatever. Don't rely on this to have pet histories easily accessible.

I love apps that reinforce antisocial tendencies! Being able to request appointments without talking to anyone is great. Sadly, at my vet I have to call when scheduling an appt using the "sick pet" option, probably to get detailed symptoms. Pet records all in one place from any vet you've visited that uses the app. You can even share with family and pet sitters if they have the app, too. I like that I can add pics to add a touch of personalization. Could use more customization settings.

Very easy to use and set up each pet. Medical data is very thorough.

Edit 7/2020 After my initial issue, I've enjoyed they simplicity of submitting a claim via my phone. The setup should be done on a computer, but after that it's super fast via the phone. LOVE IT ------ I've requested that an incorrect vet be removed from my account numerous times. It hasn't been done and the vet I go to and have added more than once won't 'stick' on my account. In addition, the app needs an overhaul of features as does the website.

I previously gave this app a 5 and Loved it. Since the last update it continues to close and I cannot access the app. Very disappointing. I have recommended to many. Please fix. Old review..... Very easy to use. I like that I can take a picture and submit on the app. So much easier than printing forms and faxing in. Plus It allows you to follow progress and do direct deposit. Love it!

Excellent app for pet owners with Nationwide's pet insurance. I've been thoroughly impressed with both the pet insurance and the ease of reimbursement. The first time I submitted a claim it took a few minutes to set up this app and a Chase Payments account (an intermediary), but now a claim takes literally seconds. I snap a picture of the itemized receipt, type in the total cost, and submit. 90% is in the Chase Payments account within a few days, which I then transfer to my bank account.

This app was great for about a week until an update in Nov 2019. After that the app wouldn't open. I tried uninstalling & reinstalling the app several times. I contacted vitus vet & it took over two months to fix the app. They emailed me once the app was fixed. I reinstalled the app and it works great. It's the easiest way to submit claims to nationwide for my pets. Hopefully there are no future issues. F/u 6/22/20: The app is still working well! I recommend it to anyone with nationwide.

As a technician for a clinic that uses this service I love how easy it is to communicate with clients. As a user for my own pet, I love having all the information at my fingertips. Very helpful when I need a quick boarding reservation and don't have records on hand I can present this as proof of records. Customer service is always super responsive to out comments and wish list for the app! Highly recommend

This app has been a complete disappointment. Twice I have submitted claims to Nationwide and both times I ended up faxing the information because they couldn't read it (was.clear from what I could see). Also even if I requested the medical records from the vet or ER to be sent, it was never received and there is no way to download the documents so I had to send a duplicate request to send directly to Nationwide. Finally, a set of records was deleted and not sure why as I did not delete them.

A very impressive app. Without one use of a phone, all of the following steps were accomplished through the app. My vet easily informed me that I needed to set up an appointment. I requested an appt and gave 2 possible date times and commented that any date time was acceptable. The vet came back with a slightly varied date-time. Then I Confirmed the appointment. That is a lot if negotiation that was handled flawlessly. Separately the app's help desk is friendly and responsive

Great idea for an app! It still seems to have some bugs here and there that messes up the text. And I'm not quite sure it's picking up all the data from the vet and putting it into the app properly... When they get all the bugs worked out a bit this will be a tremendously great app and I will stick with it until that is finished.

So far so good. A great deal of functions, features and capabilities that I still need to cift through. It's a short process. I was sure it would have been more complex but it's not bad. Easy to invite family, dog walkers, groomers, etc. Once you got a pet(s) added and once the Vet is added by request. Then I suspect this gets even easier and more convenient. I'll follow up with a newer better review in some month's.

Best app that I have came across! Super easy and always quick to pull up any info I need!

The app is very user friendly and always a constant connection with my favorite vet Ringer Veterinary Clinic in Reidsville Ga. Love it

Snappy. Helps schedule appointments and request prescription refills very easily!

Quite useful app, schedule appts at any hour and refill meds, etc.

This is the first time in over 20 years of going to VETS I have used a virtual app. I hope it's all I expect it to be.

Makes booking appointments easy and keeps my pet's medical information in one place.

Couldn't enter a vet because either a fax # or email is required. The vet has neither that I could find online. I added a pet and filled in all required fields. The 2 buttons shown were Save and Cancel. I hit Save several times - nothing happened. I hit my phone's back button and the screen shows no pets. Deleted the app.

I like the simplicity of the app but it's unfortunate that it only allows JPG uploads of records because all of my pets' records are in PDF format so I have to convert everything to JPG and thats just time consuming. Also there is no place to log vaccines so there's no way I can easily check to see when they are due except for creating a seperate reminder. That should be a function when uploading medical records so I can log the corresponding vaccinations in that particular appointment.

Love this app! Makes managing my 3 furbabies records so easy!

Very easy to use, and an easy way to schedule appointments and check reminders.

It was easy to download the app. I am unsure about navigating