Volkswagen Car-Net

Works just fine for me. I can unlock/lock the doors with 100% success rate so far. Maps works great and dang near 98% accurate. I mean to the exact parking spot, unless the parking lot was updated and more spaces were added.. The only thing I would recommend is- add a lock&honk, instead of it just being "lock doors." Make it so I know for sure it locked rather then a possible glitch on the apps end of things. update, While in park I get 18 notifications about it leaving the boundaries I set.

This is a mostly annoying app. The first, and most ridiculous thing I've ever seen in an app, is the log in process. You don't log in via the app, you log in via an external website, and then log in again with a PIN. I was interested in the driving stats, but you can't use them unless you agree to have them sent to insurance companies. Then the notifications are pretty dumb. Put something in your trunk? Get a notification 20 minutes later that your trunk is open. Overall, disappointing.

Annoyingly Keeps forgetting my car. It is a pain to keep having to set up my car again every time the app updates. This has only been the last few months. Before that the app worked great and I loved it. At this point I don't want to deal with it anymore cause I am tired of having to set it up every time the app updates. It's very frustrating!!

I don't use this app very often but every single time I try and use it I have to set up my vehicle again. Every. Single. Time. I work in a hospital and to get out to my car takes 15 minutes, something imes I have something for a co-worker in the car and I'd like to unlock and re-lock remotely so they can grab whatever the item is. Not happening with this app. Between every use it for gets that my vin is tied to my account so I have to go through the entire process each time. Too much hassle.

The app works okay and has good connectivity with our new car. My only problem with it is that it requires you to log-in in triplicate. It also has a handy feature that says check here to stay logged in. But even though checked I still have to log-in in triplicate. Frustrating sometimes. Also it would be better if notifications were shown in order of the most recent instead of the oldest. And there should be a notification for "doors locked". Other than that the app works okay.

I was so excited that they were overhauling the app and it still has all the same problems!! Have to put in biometrics TWICE plus my 4 digit pin to "verify that the vehicle is not in an enclosed space" every single time I want to start my car. Makes absolutely no sense - I have no garage! It used to be the push of a button on the key. Drives me crazy!!

3/26/2022 STILL NOT WORKING! Downloaded new ' VW' APP it still doesn't work! Remote start doesn't work, can't lock it, can't use anything on it! I thought the vw version would fix all those issues. But nope! We have a 2021 Tiguan, and the app has not worked since we first purchased vehicle. We have a Chevy Colorado as well and My Chevrolet app has consistently worked for 2 years! I've never had a issue with it! This app is worthless Wish I could give this 0 stars

Just awful. Remote commands fail more than half the time. Sometimes the command says it succeeded but it actually failed. The app locked my car with keys inside, and then wouldn't unlock it. Remote start never works. GPS/Map usually doesn't work. Vehicle activity notifications are delayed by 10+minutes or never come through at all. Have had to take the car to the dealer multiple times in attempt to resolve. Buy the car if you like it but don't expect VW's remote services to work at all.

The new UX is much better, nice work. Although, on my 2021.5 Atlas lock/unlock and start/stop do not work (both do work using the key), while flash & honk always do (so it's not a communication issue). Also, the door status (locked/unlocked) isn't notified anymore & refreshed upon the pull-to-refresh gesture, it only gets refreshed if you close and reopen the App! When will you fix these bugs??

Car-Net has extremely little functionality for vw ID.4 - no remote door locks, windows, gps parking etc. EDIT: Update for myVW which replaced Car-Net. This new app has even fewer features and is more difficult to use. You can no longer see the state of charge when charging, and you have to go through hierarchical menus to get to the few features that do work.

The switch to My VW was very easy. But the app service is inconsistent. If I was paying for this I would demanding a refund. The Carnet support is horrible. The people who answer calls are friendly enough but have no ability to make changes. All of my issues have required IT assistance and customers are not allowed to speak directly to IT. So, they submit a "ticket" and that could take up to 14 days to be processed. If it was not free I would not use this service.

Other than being able to check if you locked your doors, I don't feel I get much from this app. I tried using the boundary feature, to be alerted anytime the car leaves a certain radius from home, and now it sends me multiple text messages saying the car left the boundary, when all we've done is turn the car on. Literally, still sitting in the car right at home, and it's telling me over and over that the car left.

The app is very useless, it would be nice if the actual charge displayed in the app was the same as the car. For example I left my car charging for 4 hours with a level 1 and the app said I only gained 10 miles. However once I got in the car said I had 15 miles. Also the app does not show the battery percentage when charging.

The app has minimal functions as it relates to using it with ID.4 what is the purpose/goal of the app? The only thing I can do it turn the temperature controls on and monitor charging. It is pretty useless. Not sure what the map feature is supposed to do, it does not locate my car. Still pretty useless after April 2022 update, it will list charging stations but not Electrify America

It is not a great experience by far. It is slow, asks for password/pin 3 times, it is basic. My brother has a Hyundai and their app is snappy and so fast to open doors and even has the function to add a phone as a key... What is one of the the top 3 car manufacturer doing with the tech side of things?

The update as of 3/22/22 is terrible. Now I can't see where my vehicle is parked. I can't easily see the status of the doors and gas eother. Your UX people are going in the wrong direction with this app. It such a clunky process to log in to this app every time. It's faster to walk across the building and use the fob to remote start my vehicle.

The new myVW version of the app initially seemed to be a significant improvement, but I can't get it to reliably unlock/lock doors, flash lights, etc. UPDATE 8 APRIL 2022 After the latest update, the app seems to be able to unlock/lock the doors and flash three lights again. Increasing to three stars. Will update again if it proves reliable.

App looks nice after you log in 3 times. This is beyond excessive. Rarely does the vehicle receive the command on the first try. Can often take 3 or more attempts to get a response. App must be programmed by same people who did the head unit, lots of pretty but horrible functionality. Also, why is there not a companion app for Wear OS like so many other automakers?

I count on this app to communicate with my id.4 and it is not very reliable. Outages are frequent, and functionality is very limited. The new release/update, puts a new name on the product, but it is still not nearly as good as other vendors. Check the FordPass and Tesla Apps. Very disappointed in VW.

Unrealistic. DriveView: No matter how good you drive, impossible to get a good score. Drive perfectly fine and got 14 out of 100. Zero=totaled car? I don't get this thing. And apparently I slam on the brakes constantly. Throw this app in the trash...

works ok, but i want more features. i can change internal temp, but i can't check what current temp is. i can't check if windows were left open, can't close or open windows or doors remotely, can't check if lights are on or toggle them, can't check car location, can't turn car on remotely. way too minimal.

Update....app still does not work properly. In fact it is much worse than before the update. I can only log in sometimes. Now I can't even access the start my car option when I would like to. This is ridiculous.... 11/20/20 App worked much better with all my other VW's. Since it updated and I got a new VW it does not work at all. I can't get past setting my pin code because it is frozen.... Please fix because this app is useless to me.

This app has not been able to refresh and provide accurate information since 5/6/22. I use to depend on it for convenience of locking and unlocking the vehicle. I guess that's a wash.

Rarely works. I have shut it down, restarted, deleted, installed new, cleared data, cache. Refreshed status. Changed phones. It hardly ever works to remote start the vehicle. 2021 atlas cs. Will work the majority of the time for lock and unlock. Vehicle is never parked in a garage or out of range as well. Will remote start from the key. As i have tested many times over and over!

I've had my ID4 for over a year now and it still can't do half the features my Atlas can do. At this point, it's entirely VWs fault for not prioritizing it. Should be able to schedule charges with the app, unlock/lock the car, and locate the car with GPS.

This is not a user-friendly app at all. I have to scan my thumbprint 3 times and enter my pin twice just to remote start my car. And that's about the only thing I use the app for, there are other functions but flashing my lights or unlocking my doors are not something I need to do often. Worth it only for the remote start feature and count down but leaves me wanting more.

New UI, same issues as before. Commands sent to my ID.4 still take forever to execute. Also, it used to say the last time the info was updated, but now it doesn't. It was helpful info since it could help diagnose if the car wasn't connecting back to Car-Net. Bring back the timestamp please!

EDIT 2022: service has been pulled, and a major feature removed from many VWs, with no alternative EDIT: still horrible. Fails to log in. Gives erroneous notifications. EDIT: continues to give notifications ("your door is open and it's raining"), even though the app is logged out (forced to re-log far too often), and the information is incorrect (notified about door at 3am, because door was open for three seconds at 4:27p, and has been closed since--app isn't updating status on it's own).

Update: since the update. I have noticed faster app and car connection. Now the app seems to be very responsive. The UI flows now as it was alright before. I would call it some what lack luster. But a lot better now. Keep going in the right direction VW.

Utterly awful downgrade from CarNet, and that was terrible. Biometrics no longer work. App has to be killed and restarted to log in again. UI is poor...icons which work appear grayed out as if disabled. This was clearly never tested properly, and I'm an App developer and long term programmer. ID.4 owner.