Category : Finance
Recently, when in need I can't open the app. I have experienced this issues so many times. Please fix as soon as you can. Then I can give 5 stars back.
Very good service: smooth and save
the OTP code is alway unmatch and CAN NOT process the final stage: clarification of user
The app is good. But, the overall customer experience is extremely annoying. Thousand of calls from the bank to sell other services that I've never signed up for. Rude telesalepeople. They ignored my wish not to receive those disturing call times after times. I had to block its number today.
I have used VPB for such a long time. While using it, I realized the bank automatically reset login password and ATM card password without any notice or apology for 2-3 times/year. It also raised concerns employees of the bank can easily use customer accounts for other purposes. There has never been a bank that is bad, disrespecting its users and violently interfering with confidential information as it does. Does the state bank of Vietnam aware this unacceptable action?
Be kicked out of the app when try to log in. Samsung note 20 android 11 latest update Edit: now working after re-install
I opened the app 7 hours ago and it asked me to update. I updated then tried to log in, but the app would buffer for 3 minutes then go "The system cannot connect. Try again?" It's been doing that for 7 hours!!
Over 3 days, log in ok but can not do anything. Bad service!
Works fine now. Turns out it's the OS that messed everything up.
I already reported the login method's bug to you guys. Now both of Short PIN and Fingerfrint are not working at all in the latest version :) I have to use the password of my account to login this app. Quite disappointed :( Hope developers fix them as soon as possible.
The Neo version is really bad. I do not even know who transfer the money to my account in balance, even checking the information is hard on smartphone. Did the dev team really use this version before publish to the users @.@??? How can I check immediately the sender information if there is no function for that,orx I have to wait after 1 month to have new records in History?
The first time i use credit card at this bank. They are working as title of bank but the way they work very bad. They will call you at least 4 phone call each day as you are their debtor after they send statement and the deal date is not over. The worst bank which I have experienced to.
Easy to use fast money transfer
Stupid app, terrible app & wait very very long for response. When money come to your account must logout & login again to update the account balance. What a fool app!!! =))) Transaction history can only selected 01 day. Cannot select from date and to date.
App have big security bug in otp. Once you select send smart otp activation through email, you will never receive the email in time. At the same time, you lose your current otp method. You will stuck in situation without otp and your money will be trapped in the bank. I have lost my business opportunity due to this. Even after week, customer service still didnt resolve this. Dont delete this review, it is serious bug.
I could not log in the bank application. I think bank should send email to inform their customers about any interruption. It delays my activities, so disappointing!
Cannot log in the app. Pls fix
Updated version is better, more simple to use.
Trash app. Can't open app again after idling for few minutes. Fingerprint & pin login auto removed after re-open app, always require password to login. Cant fast type in textbox. Worst experience.
It's stupid to require users to change the password every 1 or 2 months. This makes it actually less secure because many users cannot remember the new password and have to write it down somewhere.
Just got over 1000 notifications from this banking app. 1 second per promotion news, can you believe it? And when I tried to call their hotlines, their staff told me that it's OK, just a small bug dev. Still got lots of notifications till I deleted this app. Lol.
Trying to change settlement method for my saving account from automatically roll to settle automatically for half an hour now BUT THE APP WON'T LET ME!!!!!! this is a freaking steal pls fix asap. I am seriously pissed !
From 22.11.2020 until now. The app cannot move money. Really! How could vpbank treats customers this bad, app having bugs, no email, no notification to let customers know it.
Very satisfied once using the app in any transfers which is integrated and combined with multiple of conveniences for user.
So frustrating I can't open the app to use! Please fix asap
Too bad, there s no 'transfer purpose' when making the transfer, you have to do it all again. There's no fingerprint also, no matter how many times I try to setup. Thrash