WestJet
WestJet ConnectWith Internet, movies, TV and in-seat power, WestJet Connect is everything that inflight entertainment should be. Launch the app on your next flight that is equipped with WestJet Connect.
Low fares & book your tripsYou asked, we delivered. View low fares directly in the app. Our app allows you to book your next trip even faster. Talk about convenient. Go ahead, search and book your next flight while you are on the go.
View WestJet RewardsSign in to see your WestJet dollars balance, monitor tier status, review earn rates, and view current qualifying flight spend toward your next reward. Also, any trips booked using your WestJet ID will automatically be added to the app.
View tripsYou can now add trips that you’ve booked to the app. Sign in with your WestJet ID and trips will automatically be added. Also view the real-time countdown for your next getaway. Under past trips, you can keep a list of all the great places you’ve been. Add trips to your calendar and email flight details to your contacts. Maybe they’ll want to come with you.
Check inImagine the freedom of being first to check in for your flight and not have to wait in line. Our app lets you do that. Check in up to 24 hours before departure – and you don’t have to go to the airport. You can also add your electronic boarding pass to the app so it’s available from your mobile device. Just show it at the airport and you’ll soon be on your way.
To easily add your boarding pass to the app, check in using the app for a single guest and then tap on “add to app”. Please note that electronic boarding passes, are only available for select destinations.
Flight statusWhether you’re heading to the arrivals lane or departures drop off, our flight status tool can help you plan your upcoming trip. Track your flights and you can know if flights are early, delayed or cancelled. Unfortunately, it can’t help you predict traffic to the airport or tell you a classic WestJet joke.
Travel info Whether you’re a first-time flyer or a daily jet-setter, we provide quick access to information about checking in, service fees, baggage allowance and more. Get helpful information to make your next trip as smooth as possible.
Share feedbackHave you been on a recent WestJet flight or vacation? Have a question, suggestion or something to share about our app? Good or bad, we want to hear from you. Our app lets you send us feedback in a matter of seconds.
Device supportOur Android app is currently optimized for Samsung Galaxy S3, S4, S5 and Google Nexus 5. We currently support Android 4.1.2 through Android 5.X; though our app may still work on newer Android operating systems. Please note, for our app to work, you must have a device that supports GPS capabilities.
Category : Travel & Local
Reviews (28)
I updated the app and tried to use this but it does not work. Other people have written and have the same experience. A Westjet Logo and white screen and nothing more. It is a waste of time, I am growing increasingly tired of wasting my time downloading apps that do not work. And a company like Westjet that just sent me a an email that says "Download our App for a Touchless Experience" and the app doesn't work and not just for me should actually solve the problem before sending emails. Not Happy
If you have more than one Boarding pass, the app defaults to the first one. This happens even if your phone goes to sleep or you move from one app back to WJ app. Always goes back to the first one. Would also be good if Boarding passes were automatically removed after flight.
App never refreshes. Always say can't connect to westjet services. Won't display my departure info or boarding pass. Had to have one printed at the airport. That's a big FAIL. Seems like other users have had similar problems for months. Yes, I'm already on the April 13 2022 version. These are basic info that you can't provide. So many other usage issue as well. That's embarrassing for you. You should rewrite from scratch and don't use silly outsourced devs who never flies.
Struggles to do basic functions without hiccups. To be fair to it, it has more up to date information than westjet's own staff regarding covid requirements. Checking in didn't work on both outgoing and return, covid vaccine info wouldn't upload. Wouldn't recommend having to rely on it for travel
Waste of memory space. The app (or even the website) wont allow you to check or do anything useful. Even after you have checked in at the airport, you can download the boarding passes.
Almost 3 months later. Won't let me connect to my profile. I have Uninstalled and reinstalled for three days. A week I haven't been able to login into my rewards. Why do you have an app if it won't work properly. Uninstalled. Tried again. Still won't load the app at all now. So annoyed as a Gold status member.
Doesn't work with Samsung android tablets. Please fix, we have huge screens and we want to use them. You play any media and it will roll the ad but not transition to the movie. Works fine on a Samsung phone using the same OS. Samsung galaxy tab s6 lite.
This app doesn't allow basic modifications of trips. It's almost entirely useless. Westjet will make every action end with, call an agent... And then agents are unavailable or weeks out. It's as if their strategy is to avoid customer contact.
I can't log in to my account on the app. Every time I try (I've tried on 3 different phones and numerous internet networks) I get an error saying it can't connect to the WestJet service at this time. I've even tried uninstalling and reinstalling the app but nothing changes. I use the app mostly to check my WestJet dollar balance so this is very frustrating.
Would not start up, getting stuck at the logo loading screen. Was able to fix it by uninstalling and reinstalling but if I had waited until on the plane to try it would have been too late.
Constant, repeat notifications that my boarding pass is ready. Dismissed the notification, only to have it reappear time and time again. Very frustrating.
Can't sign in, can't add trips. When click sign in, it says 'service not available'. Somehow it knows who I am from Google I guess, my name is on the home page and rewards id, but I can't add trip that is booked, just get white screen and swirling circle until I give up.
Constant reminders that I can download my boarding pass, from the time of check in, till well beyond when the flight has landed, with no way to turn them off. They can be acknowledged and postponed but reoccur.
Update on original post from 01/21...your app is still garbage...still couldn't check in this morning on my Samsung Galaxy 21 phone and had to on my galaxy tablet...says unable to connect to westjet services....and yes, I uninstalled and reinstalled the app and it didn't change anything
It's OK, not great, often glitches as the worst times. My advise is to take a screenshot of your boarding pass and use it from the pic, not the app because if the app doesn't load, your hooped
useless. 1. no conection between mobile app and desktop account. you can check-in at desktop and you will not see it at app. 2. At airport didnt work so I had to go to regular chcek in. maybe after 5 years it will work. one big disapointment.
This app is no longer working on Android. It won't update, provide up to date information or work generally. Very frustrating.
I like so many others cannot get this app to work on their android phone, despite it having worked in the past. I have uninstalled, re-installed, powered down, powered up - many times and just the logo shows up. Westjet - get this fixed!!!!
I was having issues with an error message appearing at the top of my trips screen saying it was unable to update, so I decided to uninstall and reinstall. Now the app won't load at all, it just sits on a white screen with the logo. I sure hope this is fixed before my next trip!
Pretty much always get "WestJet service is not available at this time..." message. App is seriously broken. So is the usual website. Booked 4 flights and then it wouldn't let me book any more. Suggested I try the app - well that doesn't help when it can't connect to its own service. App used to work great.
This app used to work fine, not sure if anyone are West jet is listening, but it full on does not work. Nice shot of the logo and that is as far as I get. Have uninstalled and reinstalled and nothing.
I used to enjoy the app but it suddenly stopped working. I just get a 'we are unable to connect to the west jet service at this time'. I've Uninstalled and installed it multiple times but doesn't help.
Just downloaded the lateset version of your app on my new S22Ultra and I can not load any trips. The app crashes and my phone tells me there is a bug in the app. Please have your contractor repair the app, it has been like this for more than a year now. You will lose customers, all of us who use Android are getting sick and tired of getting laughed at by Apple users because this app has always worked fine on their OS. Shame on you for treating your customers this way!
Works on my tablet not on my S8 and not on my computer. So if I don't have the latest and greatest phone or tablet im locked out of the service. Thats not right. If thats the case then there should be a reduction in cost.
This app is not compatable with LG tablet phones ...particularly the LG V552. The Playstore will not download it. No problem with Air Canada or several other international carriers.
Cannot submit any documents for check in because my ticket says zach and my full name is zachary. Useless app. Just check in when you get to the airport.
The app is slow and does not work. Error screens keep popping up despite having internet connection.
Sure, I can display my boarding pass, which is nice - but I can do the same with a PDF. The in-flight "connect" doesn't work for me... I'm connected to the westjet on-board AP, but nothing in the app works, just give me "connect", loop, rinse, repeat. Not sure why it's not better after all these years. Also, currently on a new Max8, and first announcement was "we have no internet or entertainment available" ... on a NEW $120M+ asset? As long as it flies, I guess that's a win for sure.