Westpac One Mobile Banking
- log in with a PIN for faster access to Westpac One- check the balance of selected accounts and transfer between those accounts without having to log in- monitor your monthly spending patterns with our Spending Meter.All backed up by Westpac’s world-class online security, Online Guardian.Get started nowIf you’re already a Westpac One online banking customer, simply download the app and start banking straight away. If you are a Westpac customer, but not registered for online banking, call us on 0800 400 600 (7am to 11pm, 7 days a week) or visit your local branch to register.The legaleseBy downloading and completing the set-up of the Westpac One smartphone app you agree to the Westpac One Online Banking Apps Terms and Conditions, which incorporate Westpac’s General Terms and Conditions including the Westpac Electronic Banking Services Terms and Conditions (located at: http://www.westpac.co.nz/who-we-are/about-westpac-new-zealand/westpac-legal-information/#tab3), and the Westpac Website Terms of Use (located at: http://www.westpac.co.nz/who-we-are/about-westpac-new-zealand/westpac-legal-information/#tab2)Other things you should know- This app is only available to Westpac New Zealand Limited (“Westpac”) customers who are registered users of the Westpac One online banking service and who have downloaded this app.- We recommend you always adhere to manufacturer's software and support requirements to ensure your devices are covered by the latest software and security updates. If you're connecting via a wifi network,, you must always use a trusted network. - You must set up a PIN or password to lock your smartphone and always have them activated when the device is left idle or unattended.- If you lose your device or it is stolen, please contact Westpac immediately on 0800 400 600.- There are no charges for downloading the Westpac One smartphone app but internet data charges may be incurred through your mobile service provider.
- All information submitted by you during the set-up and use of the Westpac One smartphone app will be retained by Westpac and used in accordance with the privacy provisions in Westpac New Zealand's General Terms and Conditions. - We reserve the right to modify, suspend or withdraw the operation of the Westpac One online banking platform and/or this app at any time. Access is subject to availability and maintenance. - The information on this page is presented subject to the Westpac One Online Banking Apps Terms and Conditions, which incorporate Westpac’s General Terms and Conditions (including the Westpac Electronic Banking Service Terms and Conditions) and the Westpac Website Terms of Use, any other terms and conditions Westpac New Zealand may impose and is subject to change without notification.© 2015 Westpac New Zealand Limited
With this app you can do so much more of your banking, no matter where you are. Do the usual stuff like transfer money and pay people, but also do the fancy stuff like:
- apply for loans and credit cards- block your credit or debit card if you lose it - pay someone in Australia- open an account - open and view term deposits- and much more.
There’s also a smart Timeline feature – where you can view, search and filter all your transactions from all your accounts in the one place.
Plus get loads of other cool features as well, like:
- log in with a PIN for faster access to Westpac One- check the balance of selected accounts and transfer between those accounts without having to log in- monitor your monthly spending patterns with our Spending Meter.
All backed up by Westpac’s world-class online security, Online Guardian.
Get started nowIf you’re already a Westpac One online banking customer, simply download the app and start banking straight away.
If you are a Westpac customer, but not registered for online banking, call us on 0800 400 600 (7am to 11pm, 7 days a week) or visit your local branch to register.
The legaleseBy downloading and completing the set-up of the Westpac One smartphone app you agree to the Westpac One Online Banking Apps Terms and Conditions, which incorporate Westpac’s General Terms and Conditions including the Westpac Electronic Banking Services Terms and Conditions (located at: http://www.westpac.co.nz/who-we-are/about-westpac-new-zealand/westpac-legal-information/#tab3), and the Westpac Website Terms
Category : Finance
Reviews (30)
Gets stuck on the payment authentication screen when given the option to choose between answering a security question or receiving a text message authentication code. I pick one of the options and press continue and nothing happens. It does not matter which of the two options I pick or how many times I try, nothing happens. I can repeat this process and it happens every single time. Can somebody please ring me about this problem.
The layout is awkward with titles only half visibles. When trying to pay someone the boxes to fill are not lined up with their respective description, some words are overlapping. Hard to type in the boxes. Tried to update, then reinstall to no avail. I used to have this app on my Huawei nova, it was working perfectly. Now using it on the Samsung galaxy A52 and it is terrible.
Very reliable, clear and concise. No fluff, just the detail required. Efficient and professional are words that come to mind every time l use it. Oh, and no adds! Congratulations.
The app keeps authenticating, I have to uninstall it, then reinstall (at least 10 times so far) I am unable to view my account, I've contacted Westpac they said it was my phone, I've had the app for years and had no trouble with it this has just occurred within the last month
Chunky, out of date and not overly user friendly. Nothing is easy to find and once you do the usability of the app is minimal.
Account history graph for KiwiSaver has been broken for months. Instead of showing a graph, all the graph elements are stacked upon each other on the left hand side of the app.
The only bank to remove android pay for customers without a replacement solution. We are locked in until our fixed term expires but can't wait to leave this shocking bank. Thanks for removing contactless pay methods when Google Pay already exists especially in the middle of a pandemic. Nice work!
My Samsung A71 was updated to Android 12 today and Westpac One froze mid process of transferring money absolutely nothing would unfreeze it had to reboot and finish the process on my S9 Plus on Android 10. My whole a 71 is sluggish so perhaps not indicative of a sole issue with just Westpac One but obviously I expect many other people will experience similar unless Samsung do something with this diabolical update.
I recently changed to a newer phone and even though ive deleted the westpac app on my old phone and removed it as a device alot of my alerts go to the old phone. It doesnt have a sim card so im not sure how this is happening. Quite frustrating, if there is a solution please let me know
Edit: THE WIDGET IS FINALLY FIXED! THANKS! If I could give westpac minus 5 stars I would! My widget has stopped working completely and it is very frustrating and annoying, I didnt realise how much I needed until it was gone. I have been waiting since the last update (on 29th November 2021) for the widget to be fixed, nothing has been done and hasn't even been acknowledged by westpac, FIX THE WIDGET! LATEST UPDATE STILL DIDN'T FIX THE WIDGET!
Why was the quick balance and transfer feature taken away? What a pain in the arse it is to have to log in every time. I'm changing banks. I've been thinking of changing for a while and now the quick feature has gone, I will be too.
I keep having to set the quick access back up ever since the update its getting annoying expecially when im about to buy something and need to quickly check just incase and i cant coz i have to log in
Generally OK to use. However on my Oppo A57 when the Online Guardian kicks in for a payment to a first time payee, I get to the Authorise Payment screen but the Send Code button does absolutely nothing. It is purple (I think) but doesn't appear to be clickable and no SMS is received. So I can't make my payment and that is the thing I most need it for, hence 2 stars.
App itself runs well enough. Widget has been really buggy for ages though, latest update "fixed" it from being completely unresponsive until removed and re-added to only being able to display the first of the selected quick access accounts.
App is okay, lacking some features and usability that a majority of other banking apps use. Widget is now also broken, will stop working and only say "avail" on the quick accounts bar....can only be fixed by removing and replacing the widget but the issue will then reoccur within a few hours.
I log in and it stays on fetching data, i have tried uninstalling the app and reinstalling with no change, app will not open, please respond, i need access to my account
The widget is broken! Has been for months! Can't use quick access to transfer anymore, All I see nowadays is useless updates ruining all the good apps and disabling features that the world loved and got used to. Keep ruining everything that was good its great!
app went backwards in technology, used to be able to pay with NFC, but we can no longer use mobile pay on android devices, what a step backwards
The widget has stopped working recently. I reset my app data and it fixed it. But next day same thing. Nothing is clickable on the widget and just says 'avail'
Good app, but have a few suggestions: -when you are in a particular account and click pay or transfer, it should default to pay from that account. -the review payment and payment confirmed page look exactly the same. It's confusing. -in some phones at least when the keyboard opens to type amount, you can't see what you are typing. It's confusing. Now I know you can set up alerts for your accounts. Thanks for that. There goes the extra star.
I like the new feature of being able to logout by using my back button. Something I've been wanting for a long time. I think there's a bug with it, though. When I try to use the function from the 'pay/transfer' screen, it backs up to the main screen but won't log out. Works for every other one though. I still take issue with some of the pay/transfer mechanisms though. It feels really clunky. Feels like I'm fighting it to get it to do what I want.
Very very slow to load! Times out session before its 'fetched data'. This happens more often than not. A pain when want to quickly check balance. I bank with BNZ also and their APP works instantly so not my phone or data. A month later since wrote this first review and no change...can still not load. Very frustrating as we travelling and want to check balances. if not fixed I will have to cancel card. Hopeless and unsafe.
The app won't allow me to edit the frequency of my automatic payments. This option is greyed out in the edit screen, despite the app being up to date.
Please fix this app. I have used this for years and its been so helpful, but for a while now the widget has been buggy and I have to reinstall or reapply the widget to my home screen on Samsung Galaxy S9 often. Then my rating will be 5 for sure
Not a bad banking app, however you shouldn't be able to cash advance off a credit card. If your in a rush or have fat fingers instead of putting funds onto your credit card, you can take funds out (cash advance). At the very least an additional warning in red show pop up reminding customers of extra fees and charges associated with cash advancing off a credit card.
Operates well most of the time for what I need, however, the widget has been inoperable for the last little while. This gets the most use from me so is quite jarring to be without.
Works fine. Only issue I really have is the annoying prompt EVERY time I try to enter text into any field, it always suggests I view in portrait mode, even though I'm already in portrait mode... When trying to rename accounts it literally blocks the screen and I can't see what I'm writing and it doesn't go away
So frustrated they took away pay way app for Android. I'm changing banks beacuse of how inconvenient this is. Seriously stupid decision..it's 2022 and we use technology. Been waiting for a new app for months and months, so easier to move banks.
Once the issues were sorted with the updated Westpac One app it became a great app to have and use. I only gave 4 stars as in the new app I wasn't able to block my debit card and I had to access online banking in order for me to block or unblock my debitcard. It wasn't too much of a hassle as I hardly used my debit card for online purchases etc. Very useful app.
Overall the app functions as it should. Although, please can I suggest that an update be pushed out allowing the user to reorder the accounts shown. A simple, hold, drag and drop would suffice. For those that have a number of accounts, or open new accounts we are at the mercy of where ever they appear and are unable to change position of, or reorder. Thank you.