Wolt

Fantastic app that sets a new bar for food delivery apps. Insanely good UX overall. I love the group order thing that allows you to order with friends without them having to install the app and then makes a bill split appropriately. Also love the fact that you can choose to pickup the order if it's in a close restaurant, big time saver! I hope you guys will succeed here because the only alternative Lieferando is 10 years in the past. Please expand to more areas of Berlin (Neukölln Schillerkiez)!

They notify you that you have some credits to use in the app that will expire soon, but tell you only after you ordered that those credits are limited to a certain restaurant that you can't even order from. The customer service was very friendly but couldn't even extend the duration of the credits. Very frustrating experience.

This was on of my favourite apps in Berlin, from the interface, all the way to customer support. I am uninstalling the app after 4 consecutive orders that got delayed (more than an hour) and got cold unedible and missing food. I contacted support all three times and the solution was tellinge to wait or offer a refund (for missing items). Dear wolt, it's not about the money it's about the experience. Your CS are trying their best, but there in nothing they can do to fix it.

I just asked the customer service to delete my account. We ordered two burgers, salad, and potatoes, only to find one burger and potatoes missing. Total around 50EUR after the tip and the delivery price. The only thing I could get is a partial refund for the missing items. So that leaves me with 30 euros worth of nothing, as the food was enough just for one person, and the movie night was a disaster. As I can't get my money back, I will not give them a cent anymore.

Overall a decent app, though two things are annoying: 1) everytime I open other app while choosing smthng the list disappears. 2) I'd love to leave tips for courier after the delivery, depends on the service one gives. I find it quite stupidto leave the top before the delivery with an annoying option of contact if any changes are in mind.

Walt is the best delivery service in Cyprus. It has the best UI and support. Almost all orders are on time and are correct. The only time I had aproblem with wrong delivery the issue was resolved in no time at all and with some additional perks. I love what Walt does and I hope they have more ideas for the future: drone delivery, electric scooters recharged by solar power and better working conditions for the delivery men.

Way better than the other apps. It has all of the menus translated to English and all the dishes has the right pictures. I am glad to use this app even if I have to pay more comparing to the others. Also the UI/UX is EXTREMELY well done. Thank you team.

Excellent service depicted in an easy to use app. Sometimes I find it hard to find a specific type of shop (e.g. burger house, pastry shop, etc.), so I would love to see more filters for fine tuning my search. I also second the comment about the option for leaving tip AFTER the delivery as things might go wrong in the end. Apart from that the app works flawlessly!

The app itself works well. Yet, the food is overpriced and of bad quality, which usually is highly unlikely combination. It appears Wolt have the rare talent to contract the worse, but most expensive restaurants at the same time.

The customer service is really bad, they can't really help you in case your order is late. The food is late for 2 hours because the restaurant is too busy but the app keeps showing 5 mins till delivery. When you ask the customer service to tell you how much longer you will need to wait for your food they can't give you the answer but keep asking if they can help with anything. Very annoying! This was the last time i used Wolt, very bad experience.

Overall very good app. But of course reliant on the restaurants and the couriers who are individual ppl and make mistakes. The tipping system is illogical, it should be after the delivery not before.

Overall bad experience with the app. They allow you to pay in cash, ask how much you have, and then they will turn up with no change and expect you to pay double for the food than priced. The times change and don't reflect the real time. I understand that this business is not exact, but asking someone to pay double and trust that someone will give them change later is not acceptable

The order process is simple, easy to use but finding restaurant is not user friendly. Thus I mostly order from the same resturant, I can find it in my order history.

It is working very well but on the website, you cannot add anything to the cart. In addition, self employed courriers are often working in exploitive conditions and can risk their lifes on dangerous roads without insurance. If you use this app, find a coupon and gift the money to the courier. If you don't tip, don't use.

Worst service possible. Most of the time the delivery time is twice as high as advertised and they never deliver all the items you order. And instead of giving your money back for non-delivered items they just put them to your account in this app forcing you to order again. There's no refund option.

Amazing app. Super clear UI, really well designed layout, and so easy to do what you need. Big range of restaurants and shops. Great filters, including stuff like 'vegan'. Reasonable delivery prices. Capacity to tip courier. I had an issue with my credit card and customer service and the tech team resolved it within the hour. Very, very impressed. Much better than Glovo!

What an awful app honestly. Cant believe it is used worldwide. Couldn't log in because someone thought it would be a great idea to remove a log in button at all. As a result when asked to enter your phone number you receive this phone number already in use mistake. Yes, it is mine and I want to login. To add more, none of the 3 cards I added I could pay with for some reason. Error 808. It's just unthinkable that such basic functions do not work properly. Ridiculous.

Pretty easy to use and straightforward! I like its simplicity the most! I wish they would properly translate instead of implementing google's translation as a quick fix-me-up. Don't get me wrong, the translator does the trick. It's just implemented weirdly 😅 but that's just me nitpicking. The app is fantastic for its purpose! Kudos!

I cannot enter delivery address because it forces me to use map. When searching it just shows street without ability to choose house number. On map I cannot pinpoint to house because it also doesnt show what I selected. On detailed address entry he expects me to add three times some house number which then unlocks next screen and this is absolute nightmare. Why did you made rocket science of entering address and you still flop like a baby.

great app. easy to use without flaws and no problems. will be using this a lot from now on So far so good. Is a big plus if something goes wrong with the order, u can get a small amount as reimbursement which is actually good. U can use the money on ur next order for discounts.

Exceptional! While being quarantined in Frankfurt, we have used Wolt at least 10 times so far for everything from candy to French pastries to sushi to fried chicken. Every transaction has been exceptional - on time, packaged well, great food. And the people at Wolt have been wonderful to work with. They should teach customer service classes! A lifesaver for us!

App works great, and well thought out. It helps all three participants. The supplier, the customer and the courier. There's even a backup support person that can sort out any issues. I love it!

You can see your delivery process in real time, and I think this is really cool. Used it several times now and had no problems whatsoever, the estimate is mainly accurate, and the app is reliable.

Courier is often delivering merged deliveries, which mean that your food will travel across a city and get to you cold. Before, that was an exception, but in the past few mounts it become a regular thing. Maybe it's time to get back to ordering directly from restaurants 🤷‍♂️

I wished I had a better experience with Wolt but sadly no. They won't refund orders unless the food has been delivered. Which means you can be waiting and contacting CS for hours while the driver is out wasting time. This has happened too many times in combination with other issues and slow CS.

We use Wolt a lot. In general there are a lot of good things. What's need to improve is the search, and the in-menu selection UI, which is not super clear...