Zara

Worst update put back the old version !!!! I dont understand why you always trying to upgrade something but it's actually a downgrade, way too many step to go to the wishlist, and while you going into an item, its send you all the way to the begging of your wishlist which is really annoying. Honestly the app is really really bad and it doesn't make you want to order

It's such an annoying app. You try and view the materials but a different part of the screen scrolls. You can't sort by price. Difficult to change the recommended sizing. And the pictures are AWFUL. If I want to buy a t-shirt, I don't want to see a topless woman on the beach- I want to see the t-shirt! Front and back please, not scrunched up... It's so frustrating.

Honestly I don't know what everyone is complaining about. I live in Ireland so we always have delayed shipping, but i still got my order relatively fast and the customer service was so sweet and helpful when I did have to contact them. At first the layout and use of the app is very awkward and difficult but once you get the hang of it, it's smooth sailing. And I have yet to recieve a bad order, and i love their perfumes. Also no ads or anything, which is a lot considering other apps. 5/5 stars

The new black theme is very harsh and distracting against the clothing. The white background was like a blank canvas and we were able to imagine the clothing on ourselves without any surrounding colors influencing us. Black doesn't match with everything, but it's like there's now a black pair of pants shown with every outfit. I have items that are coming soon saved and they don't appeal to me as much as they did when I was looking at them on a white background. Please reconsider this change.

I cannot stand viewing items in the app bc when you click on an item to view it and then scroll down to see the next image of it, the stupid bottom bar with the item details comes up instead ORR ORRR god forbid your swipe up isnt a perfect straight line bc then itll think you went left/right and show you the next or previous item!!! Makes me soo annoyed i literally quit looking.

I absolutely hate clicking on a product, and wanting to swipe up to see more images of the product, but the options bar pulling up almost every time. This is just one of the annoying things about this app. It definitely needs work. Unfortunately, this app is still better to use than the website.

Ive been shopping for a long time, had 500 euros in my shopping cart. The app was stopping all the time but at some point it completely crashed and I lost all the items in my shopping cart. I'm done buying here.

So frustrating when I try to swipe up pictures of the product and menu shows up. Also main menu is almost always gone, just blank page, I don't know how to navigate through this aplication, hate it!

my order took forever to be delivered to the store. 1 month later, i received nothing and cancelled my order. after cancellation, its been 16 days and i got no refund. And all wht the customer service does is apologising. no real action has been taken. very frustrating service that i won't recommend to no one. All what you will get are appologise, frustration and they will steal your money. More then a month now, still no refund

Love many Zara items, good quality and high street fashion and trends but you could have more offers and more payment methods so it gives us more flexibility. I use Clearpay and Klarna very often and it's an amazing way to shop and have cash flow in the same time so you don't end up with your money stuck all at once.

Too 'edgy'. It's hard to see dark clothes because of how they photograph them. To view images on a product you swipe up...but that's also the same gesture to view the item description. I cannot even view the product images because despite swiping from the middle of my screen the description still comes up. I appreciate how innovative the design of the app is but it's too much.

Love love love this app! It allows you to store favourite items for future purchase (as long as your size hasn't sold out) and if you like an item that doesn't have your size it will let you know when it comes in stock. Also has a scanning device that you can use instore for an item you can purchase online if it is out of stock in the store! I wish more shops had this facility. Downside - I spend too much money on it! 😂

would like to know models height and size they are wearing. Also manoeuvring the items upwards to see more images is tricky, as the item info moves up. May e swipe for photos and up for info. Quite annoying. Love the range though!

This is my favorite shopping brand, for both online and in store. Zara has the best product variety and shopping experience. I've been shopping all of my clothes, for my self and my family for almost 10 years now. I find at Zara everything I need for all occasions. Though I would love if they add loyalty programs that would give a sense of belonging to their hard core loyal customers.

I love the simplicity of the checkout process, the crisp clear backgrounds so we can really get a nice view of the clothing and the diversity in women ! you are ahead of your time! there is representation of many different skin complexions...I'm bound to see somebody who looks like me!!! Great 👍🏽 job

Do not use this app. It is not convenient to purchase thru this app especially for returns. I tried to use the E-voucher they issued for the returned items to pay for my next purchase. I was not able to check out. The app keeps going back to payment mode after I scan the qr code. Their online chat is also useless. The delivery of items purchased is very slow. Same with returning items purchased. If you like Zara clothes, purchase from the physical store.

Atrocious app. First I had a full basket of products and when I went to check out it asked me to sign in or create an account, when I finished completing the account set up the app notified me of some error and next thing I know my basket is empty!! I had to go & find all of the products and re-add them all to my (now logged-in) basket. Tried to check out again and I keep getting an error and having the app sign me out every time I tried to purchase. Do you guys not want my money or something?

One of the worst experience ever had in online shopping platform actually I have return a product which is a wallet include in accessories I have paid the bill they say that wallet is not refundable but they will send me the product back but i have been waiting for like a month they don't even return the product Or the money so i would suggest to people who are reading this review never ever shope on zara as per as accessories worst experience ever.

Zara is usually my go to for most of my clothing. Lots of simple closet staples at reasonable prices. Hassle free returns, app navigation is easy, and customer service is excellent.

The wishlist page is NOT USER FRIENDLY! I appreciate you want to update to improve, but why change something that didn't need to be fixed! You can't scroll to see other items in your wishlist, as you have to constantly click in and out to add items, and then it automatically takes you back to the beginning of your list, which at that point you give up. It was also easier to see and manage the items you saved without the carousel plugin feature.

The recent changes to this app is awful. The wishlist is long winded to navigate. Once you click on a saved item, you can't scroll left and right to see the rest of the list like you used to. You have to come out of that page, and go back to the wishlist, which has automatically scrolled back to the first item each time. Therefore, if you want to check your whole wishlist, the process is a time waster Absolutely non user friendly, and seems to have taken a step back rather than any improvement.

Great layout and user interface in my opinion, easy to find what you're looking for or just browse. My 2-star rating, however, is a result of maybe what's only been an issue for me. The app will not let me add anything to my basket. I've tried uninstalling and reinstalling the app, but the issue persists and is really irritating as I then need to go onto my laptop if I actually want to buy anything and find the individual items AGAIN.

Very poor, would give zero score if that was possible. Its not fit for purpose, appalling to navigate, not user friendly, impossible to view items satisfactorily, therefore can't make a purchase!

I like Zara, but the latest version of the app is extremely frustrating to use. The UI is a wreck. Accessing your wishlist and scrolling through photos is made particularly weird and hard. Do these people want me to use the app?

Poorly built app, sluggish animations, not responding inputs. Couldn't even go through the registration. So, I didn't get the chance to experience with the rest. There are WeChat mini apps which performs much better than this and this is a native mobile app. I don't know how could any senior developer would have approved such an app for a release. Just a suggestion as a developer, users don't care about fancy sliding/fading screens, they care about stability, ease of use and navigation.

Better than shopping via website which is confusing AF. But this app stll needs work... Not very intuitive e.g. why does the menu come up blank? Why do I have to swipe UP to view more images of a product? Not sure the developers did any proper UAT.

My review is based on the new update. I used to love this app but now it makes it so hard to navigate between your wishlist and your shopping bag, although it's in one place now the app freezes when going from wishlist to shopping bag and vice versa. Also when I finally add something to my shopping bag it says that there's nothing in there. The customer service is also really bad as the chat cuts off after 5 mins. Please go back to the old layout.