ZipPass
Category : Travel & Local
Reviews (30)
Makes riding public transit simple! No more having to have cash on hand. This app also includes light rail and bus schedules. Everything you need to be out and about !
Super easy and convenient. If it included real live time arrival and departure times of trains and busses and the schedules, routes, trip times, allowed users to select destination and sell the appropriate tickets it would really be a great app. It makes all apps k nda suck I have to download 1000 that all doing one or two things only. As soon as one tech company realizes the massive oversight not hiring creative types in leadership rolls they all will. Until then this is a decent apps are.
Overall it works most of the time but lately I have been ordering the ticket before I go somewhere then when I pull it up. It's says no ticket purchased. I ordered another ticket and both are now showing as purchased. If they could fix the little glitches that would be great! Other than that the app is really convenient, especially for those who don't like carrying cash.
Originally, the app was very unstable had a lot of nasty bugs. But since the update recently, it's fixed the problems it had. One i can call off hand, it would get a data error. And you couldn't access your tickets again. Unless, you called customer advocacy, and had them refresh the app. I just had a small error message but, it didn't glitch out. So well done RT, you've fixed the issue everyone has had with the zip pass app. 5 star rating from me.
Trying to buy a ticket and got a communication error saying the purchase couldn't be completed. Tried to reconnect to complete the purchase because I needed the ticket. Gave up after three retries. Found Four tickets in my ticket wallet! I only needed to buy one and only need at most two for today and the foreseeable future, and from other reviews saying how easy it is to lose tickets I'm probably never going to get to use the other two. Very disappointing.
Worst App Ever! It is the most frustrating app ever! I almost received a ticket from the transit police because the damn thing would not let me view my ticket! One minute it was working fine, until the transit police asked up see it, it disappeared and the screen came up that tells you that the app defaults to saving the purchased tickets to your device, but if you have sketchy mobile data connection you can save it to cloud storage. Well I have tried multiple times to save my tickets to cloud.
It's certainly more convenient than carrying cash to buy a ticket at the machine.However, it's VERY glitchy.Often I have to restart my phone to get it to work properly.Twice now when I tried to buy tickets, it said there was some error and to try again, and that I wouldn't be charged twice.Both times I ended up getting charged for every attempt I had tried to place the order ($200 spent when I had only intended to spend $50).The first time it wouldn't even show my tickets and I got a citation!
It worked great until I updated it a couple of weeks ago. Now it's so slow that sometimes I'm afraid it won't come up at all. Terrible!!!
Half the time the app has issues pulling up your ticket. It's embarrassing, ive had to restart my phone several times while getting on the bus. Its really annoying when I have a all day pass. I got so sick of it. I just took a screen shot. Please fix this app!!!
App not working properly after recent update. Keeps freezing and wont use ticket properly.
Occasionally, the app will crash when I have a ticket open and switch to another app or lock my phone. However, getting back to my ticket after a crash takes less than 10 seconds. Beyond this one issue, everything works great.
This app has disappeared from my phone for different times, now it shows only one different credit. The worst part about it is 24 credits worth on our missing I spoke to Mr Kingsley about it he's working on it. I'm not very thrilled to they make me whole!
Overall its great. Convenient plus it has real time bus tracking which is a major plus (why isnt there real time light rail?). My only issue is that Folsom/Yolo/Elk Grove wont accept the this even if you buy the daily pass (They accept the paper pass). So im forced to have to make sure i carry the correct change to purchase a paper daily pass. Still having the schedules and real time bus tracking makes it a great app for anyone that takes RT.
Buying and storing passes is super easy. It's also much easier to plan routes and look at schedules on the app. My only negative is that there isn't a way to store the connect pass on the app.
After the update on October 2, my zip pass doesn't work unless I reboot my phone each time I use it. Bus drivers are not interested in holding up their schedule while I try to get my app working. Hope you fix this.
Got new number for same old phone got tickets locked. Called twice in 3 days to fix it. Was on hold for a long while. Left 2 voicemails still havent heard back. Now its weekend and theyre closed....do better customer service. Ive now been without tickets i paid for for about a week...now i might hear back monday...get better help.
Had to downgrade my rating from 5 to 1 stars. Ever since the latest update, the app has been slow af!
Booted me out same time trying to take a train.. I have 10 prepaid tickets in there and will not let me back in.
I don't have to add time to my trips to make sure the ticket machines are not "out of order" or if they do or don't accept credit cards, coins or cash at the stations or stops. An absolute game - changer. THANKYOUTHANKYOU
I haven't experienced what a lot of the negative reviews are saying. Thus far I haven't had any issues or glitches. Sometimes it takes a minute to load, but I think that's due to whatever app I might already have open. Easy to use, simple.
My schools semester pass is available on this app and it's super great. I didn't give it a full 5 stars because I get attitude from every bus driver that I use this format with.
Update made app crash. Will not load.
This app has been very easy to use and convenient for me to when public transportation in Sacramento was a must, just so long as you have access to wireless internet on your phone at all times and the data to utilize it!
I bought a monthly pass on one phone, but can't access it on my new phone. Eventhough it is on the same ZipPass account. So frustrating!
This app is perfect during COVID 19. I don't have to use the machines at the RT rail stations. And I never lose my ticket!
you guys need to fix stuff with this new update because it keeps kicking me out of my account everytime I try to pay and then it say my clock is off when it's not and logs me out and then it says I have no ticket when I keep trying to buy them only to open up my app and see dozens of tickets purchased to which I click on one but then it boots me out again I feel like this update downgraded the app.
Good, convenient app. Many times very slow to load tickets- active and inactive. Not accepted by all local transit systems.
Very easy to use and convenient
I truly appreciate this app. Saves me time looking for exact change & I don't have to deal with malfunctioning tix mach.
Worked great, new update ruined it. Ever since the latest update the app has been running extra slow. And if you leave the app with an active pass and return to it, the screen shows up as black. Luckily my bus drivers know me as a regular otherwise I'd have to waste multiple passes just to prove I paid. I would stop using it if only the ConnectCard website would actually load my card when I tried (that's a whole other issue). Hope they fix this issue soon.