Zoop - Order Food in Trains

Horrible experience. I had placed a dinner order in evening. It didn't get delivered to me. When I called the helpline, they simply disconnected the call saying there was some network error at their end due to which they did not confirm the order. No prior communication. No refund initiated. Also, so late at night, not sure how I will arrange my dinner! Terrible service.

Horrible first hand experience ! With the things getting advanced and us getting tech savvy, thought why not lets try ordering food in train but it's still better to carry our own food in journey. At least you get to eat rather than just seeing your order details in app and not getting anything in actual. Ordered food and kept waiting at Moradabad station but guess what, noone turned up. Had to settle with some snacks for dinner that we had. Terrible!

Unable to cancel my order. Trying to reach out to customer and the hotel. Getting no response from both the end. If I have to pay for the unwanted order, then this is going to be the last I am using this facility of Irctc. Very much annoying! There should be a cancellation option upto a certain period of time

Deserves zero stars. Don't use this service to order food. Nobody turned up, even after order was confirmed. Even got a call from restaurant to confirm the order and confirm seat number. Nothing else is available at this time, I was relying on them. Pathetic service. Didn't even provide delivery guy's number. Customer service said we can't do anything as train has left the station. Luckily I chose cash on delivery option.

I used the app for the first time, placed order for my friend at 11:00AM for order to be delivered at 6:00PM. They haven't delivered my prepaid order and no one reached out to me regarding what happens as to why they didn't deliver the order. For refund as well I had to call twice, trice to get it processed. Don't use this app. Waste of time and money.

Order not delivered, called up customer service, first they said the person is on the way. When I asked them to check the expected time and call back, I was given an excuse that the delivery person was stopped somewhere by someone. Have asked for refund, I am told it will be done in 2 - 3 days. Will wait to see if they deliver on their commitment. Definitely not ordering from here again!

I paid 590 rs for a 3 meals on my train. I got a message saying the delivery was confirmed and it never got delivered. I didn't get any messages after that. Give me my money back ASAP. This is a scam. No option to cancel or refund available in the app. I need my money back in my account within a week. Thats all.

This app is simply stealing money from user's pocket. They never deliver any food but take all the money. IRCTC is also a part of this loot. I used IRCTC app but they handed over the order to this app. I didnt get my food delivered and after all efforts I didn't get my money back. Both IRCTC and zoop are CHOR. NEVER USE THESE APPS TO ORDER FOOD WHILE TRAVELLING IN THE TRAIN. Worst experience so for...

Horrible experience. I had placed a dinner order in afternoon. I didn't get delivered to me. When I called the helpline ,they simply disconnected the call saying there was some network error at their due to which they did not confirm the order .No prior communication ,no refund initiated. Also so late at night ,not sure how will arrange my dinner! Terrible services.

Worst App ever used. I have ordered food they charged huge amount for two parcels. Food was so worst that I've trown out and purchased from local vendors. Food was cold, roti were wet, paneer sabji don't have single piece of paneer. I have been trying to contact Zoop for complain about food since last feb and they either cut down my call or says they will revert in 24 hours. But there is no reply from there side. Kindly don't use this app better u take from local vendors.

Worst Food Vendors, The App, The Customer service is Good, but what about the Food Vendors, Particularly the one at Solapur Jn Station where I ordered Butter Chicken and Curd Rice, both were a disaster. I suggest kindly get food from home or from on board pantry. I wonder who is incharge of your franchise development or vendor development. It's such a pity.

Also a horrible experience,Delivery man shows some other bill and collect extra money and vanish from there while i crosschecking the amount. Items are also less in the given order,*@#₹ experience. Dont want to give 1Star also....

I recieved not a very good quality food, but when i reported in the app feedback section. Later, i got call from Riya Kumari who helped me a lot and she provided me compensation of my order. And she was really nice and polite to me, only because of her I am giving this app 3 star, either the primary services wasn't that good, but the secondary support was nice. Now I am happy with the customer care services.

Despite mailing them my issue about not getting my order delivered on train on 14th april. I received a call from them that they will issue my refund within 2 days. Today is 22 nd april still no refund received neither they are responding to my email. This app is a total scam do not order through this app unless you want to waste your money.

Worst Food delivery Company, had ordered food, had ordered food but no delivery, I was solely dependent on them for lunch but after that station, I had to wait for 3 hours for getting food at the station. If you are unable to deliver the food then close your business immediately. Why are you serving trouble to the customers.

Received stale food, order no. 67326620, got no response from zoop. There Customer support just says raised complaint we will get in touch but they never call. Its a waste of money app. We order online to get good quality food but after this experience train food seems to be alot better.

Ordered food which was supposed to be delivered at Kota at 9:15PM while travelling to Mumbai. Despite confirming the order on call and train reaching on time they weren't able to deliver the food. While trying to contact the concerned person, they cut the call without any acknowledgement. Worst food delivery service ever.

Food never arrived, no update on the app whatsoever. Was left hungry, very poor service. The app and the sms confirmed food out for delivery twice. Next train stop was about 2 hours away. No food for that long. 😕

We had ordered food at Ujjain junction, for which we got a confirmation and even had a call twice with them it's confirmed. We kept waiting at our seats at Ujjain station but no one turned up or they were not even reachable. We didn't had other good options for dinner at late in night, we were relying on them.

To the worst core application. Train has left the station and they have not delivered the foods and when complaint to the toll number they say we will look at the matter. Request all the CITIZENS kindly Boycott this app. When they can't handle a single order properly it's better to shut down this application.

The worst experience. The order was placed and confirmed five hours ago and at the last moment they cancelled the order is cancelled because the hotel is closed , all lie. If you order from this app be ready to be hungry. They dont even pick the call when you call customer care. Deserves zero star.

We were starving with a kid, thanks to zoop. The station they were supposed to deliver our food is supposedly the last station were we can get the food at night. They did not deliver nor have the courtesy to call and inform that they can't deliver.

Horrible experience. I had ordered food from train. but the delivery was not done. very very bad experience.

Horrible experience. Placed dinner from zoop app. Dinner was not delivered and then on late night I was not able to eat anything. Please don't trust on this app

This app deserves 10 star or above,, literally very very very goooood experience,, I have ordered panner sabji and the sabji was hot and fresh, a very good experience HATS OFF!! EDIT- Thanks team zoop,, whenever I will travel I will order food online from your app because it is trusted and serves fresh food

Food quality was very poor ... Did not expect that much poor quality even paying a good amount as par. It is better to order pizza in the same price (that also subjective).

Worst app never order from this app.i ordered food from this app i didn't receive complete food and what i got it was stinking badly. When i tried to complain they are not responding to my call and my message.

Worst service. Zero rating not available. Not received the delivery of order 67757433 at scheduled Miraj station. My 80 year old father and myself have to remain without food for 12 hrs journey. No alternate arrangements made or any revert from customer care.

Devastating. Order placed in morning recieved a call regarding order confirmation but recived nothing in the end. Now I will Have to arrange something. I Will not order using this app and also recommend others to not trust services of this app.