Features of our call center software
Calls: Make and receive calls at your convenience.
Agent presence status: Set your availability by toggling between being online and offline from within the app.
Recent calls: Directly engage with your most recent callers from the list of recent calls
On-call functions: While on call, you can mute or put your call on hold to provide a clean customer experience.
Tickets: Convert your important and unresolved calls as tickets in Freshdesk.
Benefits of Freshcaller
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.
One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.
Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.
You can try it out for a period of 14 days for free. Check out our pricing plans.
Category : Business
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